With 12+ yrs experience who works with minimum supervision. Computer literate with Excel knowledge. Specialized in handling and solving customer oriented problem with an ability to adapt to new situation. A quick learner with a desire for continuous growth. Diverse experience includes, customer satisfaction, handling escalation, retaining the customers & team handling.I am an experienced in Customer Success Specialist with a demonstrated history of working in International process. My core strengths are : Communication, Customer Satisfaction & Retention, Presentations and Conducting Reviews, Helping in improving sills.
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Assistant Manager Customer SupportYellow Mar 2022 - PresentBengaluru, Karnataka, India -
Assistant Team ManagerJustdial May 2019 - Feb 2022Bengaluru, Karnataka, India -
Quality AnalystNuance Transcription Services India Private Limited Jan 2018 - May 2019Bengaluru Area, IndiaIn my current role, I am solely responsible for auditing chats on a weekly basis. This includes improving the representatives skills in interacting with the customers, building value, growing revenue and increasing scores. -
Senior ExecutiveHi Power Solution - India Dec 2015 - Nov 2017Bengaluru Area, India1. Responsible for handling the emails on a real time basis.2. Providing resolution for the customers depending on the issues.3. To ensure customer satisfaction on the issue which has been resolved. 4. To maintain Quality Scores on all the assisted emails. -
Customer Service Team LeadHome Studio Nov 2015 - Aug 2016Bengaluru, Karnataka, India -
Senior Sales ExecutiveConvergys Nov 2013 - Nov 2015Bengaluru Area, IndiaResponsibilities:1. Handling multiplies chats at a time to complete placing the order.2. Resolving issues related to customers account and explaining bills for better understanding.3. To provided accurate information related to the products.4. To make sure to maintain high quality scores on all the chats which has been resolved.
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![[24]7.Ai](https://cimg.aeroleads.com/ln/logos/bc/360383f9a2cd3d0e58a69435336deccb.jpg)
Customer Service Specialist[24]7.Ai Apr 2011 - Mar 2014Bangalore Urban, Karnataka, India -
Assistant Aircraft AssistantHindustan Aeronautics Limited May 2008 - Feb 2011Bengaluru Area, India
Dinesh S Education Details
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Hindustan Sarva VidhyapeethFirst Grade -
Indira Education Academy2Nd Puc
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HalTrade Apprenticeship
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Mvm Industrial Training InstituteNational Apprenticeship
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TmesSchooling
Frequently Asked Questions about Dinesh S
What company does Dinesh S work for?
Dinesh S works for Yellow
What is Dinesh S's role at the current company?
Dinesh S's current role is Assistant Manager Customer Support at Yellow.
What schools did Dinesh S attend?
Dinesh S attended Hindustan Sarva Vidhyapeeth, Indira Education Academy, Hal, Mvm Industrial Training Institute, Tmes.
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