Dinesh Sapra Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Managing inbound calls from the public dealing with regards to the Covid-19 vaccine
• Facilitating booking, rescheduling, and cancelling vaccine appointments
• Providing general advice and answering vaccine queries while demonstrating excellent communication skills
• Ability to build rapport and relationships through a continuous show of empathy, trust, and understanding
• Accurately recording confidential information as per the processes and procedures expected
• Actively contributing to the team’s culture by being an active and involved team member, and adhering to the values of the organisation

Auckland, New Zealand

Providing support and backup to multiple consultants to enable them to manage the massive volumes of Air New Zealand customer requests due to COVID.

Auckland, New Zealand

• Resolving client problems and queries in an effective and timely manner and managing client communications.
• Identifying more complex issues for escalation and effectively using the pre-established escalation processes.
• Assisting product and engineering teams with issue resolution, and with product release testing as needed.
• Escalating process or project improvements to relevant stakeholders within the organisation to streamline the use of products and to reduce incoming call volume.
• Keeping management aware of potential sales in products, services, and education.
• Constantly learning, developing, and maintaining knowledge and skills to create solutions to clients’ technical/application problems and queries.

Auckland, New Zealand

• Responsibilities:
• Handling all the travel needs for American Express card members.
• Communicating with customers on telephone and through email regarding their travel queries.
• Working on the flight reservations, hotel bookings and providing assistance for online bookings.Admin Team Additional Responsibilities:
• Handling Sabre queues.
• Handling cases relate to Fraud validation.

Auckland, New Zealand

Working in the contact center for Air New Zealand. Handling all kind of customer querie.

Gurgaon, Haryana, India

Gurugram, India

Managing the reservation and providing complete travel solution like (creating itineraries for passengers, booking flights, car hire, hotels reservations, etc.) to the clients.Providing after sale support to clients like changes in travel schedule, cancellations and refund process.

Gurugram, India

Managing the reservation and providing complete travel solution like (creating itineraries for passengers, booking flights, car hire, hotels reservations, etc.) to the clients.Providing after sale support to clients like changes in travel schedule, cancellation and refund process.