Skills- Enabling digital transformation, product vision, strategy and roadmap - Product development / Technical delivery / Business Analysis- Product support / continuous improvement / release management (CI/CD)- Agile methodology (Scrum, Scaled Agile Framework / DevSecOps)- SaaS (Oracle Cloud ERP/ Microsoft Dynamics) / PaaS (Oracle Integration Cloud) / IaaS Implementation - Systems Integration (API)- Data analytics (Kafka, Snowflake, SQL Studio Management)- Cloud infrastructure / migration (AWS / Azure)- Information and IT security controls

Providing technical business analysis and discovery within a complex data and technology environment and facilitating the successful delivery of multiple projects to enable the implementation of New Zealand Post’s state of the art sortation centre and international gateway.Conducting in-depth technical discovery to identify system gaps and recommend effective solutions.Specifying, mapping, and modelling data requirements to report on revenue protection opportunities for international mail and facilitating the integration of data from multiple sources into the Snowflake Datawarehouse platform using Kafka topics.Implementing data standards for commercial domestic and international mail to ensure data consistency across the NZPost network, enabling easier management, integration, analysis, and the adoption of AI capabilities to improve operational efficiency and identify additional revenue opportunities.Employing an iterative approach to solution delivery, including proof-of-concept development and continuous refinement based on feedback to ensure optimal business outcomes.

Conducted comprehensive market research and needs assessment, comprising discovery and market research for a shared platform to manage grower contacts, levy declaration, and export registration within the horticulture industry.Led the RFI/RFP process to evaluate solution options and delivery partners that would effectively address the Grower-Hub platform’s present and future needs Analysed current systems and processes and elicited requirements to support industry best practices and new capabilities aligned with organisation’s strategic objectivesCollaborated with the vendor to develop a Proof of Concept (PoC) using Zoho Create a low code platform to test the feasibility of a multi-tenant architecture within the single solutionDeveloped project controls and monitoring processes to track progress and identify potential risks and issues

Operated as a Delivery Lead / Technical Product Owner across multiple workstreams and worked together with multidisciplinary teams including vendors and internal teams to enable the implementation of an enterprise SaaS Oracle Financial management Information System (FMIS).Led the delivery of current and future state business processes – baselined user stories - multiple system integrations (on-premise to cloud via APIs) - technical Certification and Accreditation which included the implementation of IT and information security controls – release management – status reporting Enabled multiple workstreams including delivery partner and MSD internal members to plan and prioritise work items, collaborate to resolve complex problem and remove impediments to maintain the flow of work Implemented a new support model to enable the FMIS transition from project to cooperate portfolio BAU support team – integrated the support model with vendor’s service management framework – defined SLAs, SoPs, incident and problem management processes in relation to MSD’s operational standards

Contributed to multiple initiatives as a cross-functional team member. Led system changes to accommodate negative yield trading and developed a product backlog for automating NZX corporate actions. Implemented Scrum and guided a cross-functional team in Agile delivery. Also developed an RFP for HR software procurement.

Led the technology and product delivery for TAB's Retail Transformation Program. Successfully implemented new device prototypes and features within Self Service Terminals and Retail Display Systems. Played a key role in transitioning TAB's retail channel to Self Service Terminals, achieving a significant increase in adoption rate. Collaborated with product teams to define and deliver the retail transformation roadmap within a Scaled Agile Framework. Managed product releases and migrated applications to new devices.

Performed discovery and analysis, making recommendations to improve KiwiClass student enrollment and administrative processes through the adoption of digital capabilities and automation.

Helped a bespoke Financial Services company with 8k clients nationwide to improve their internal processes by 100%. Conducted a comprehensive analysis of Stratus's existing Statement of Advice documentation process. Collaborated with an offshore vendor to design and propose a Minimum Viable Product (MVP) using Google Cloud Platform to digitise the Statement of Advice documentation processes. Developed a product roadmap to expand the MVP's capabilities into Customer Relationship Management.

Worked on GWRC’s Long Term Plan 2018–2028, focused on community outcomes, key issues, proposed activities and overall strategy – multi channel public consultation, monitored public engagement – analysed trends and social sentiment – formulated insights through quantitative and qualitative methods

Played a pivotal role in Massey University's Business Transformation program. As a Delivery Lead, Scrum Master, and Senior Business Analyst, successfully implemented Microsoft Dynamics CRM for student engagement and recruitment. Led the analysis of requirements, CRM selection, and integration with existing systems. Streamlined business processes and ensured stakeholder alignment. Delivered the project within a Scaled Agile Framework, utilizing Lean/Agile methodologies.

Contributed to the design of a risk management framework to enable smarter targeting of people, goods, and crafts crossing the border. Key actions included identifying and analysing risks, developing mitigation strategies, engaging stakeholders, and assessing the impact on business processes.

Led a feasibility study for a Stakeholder Management Tool (SMT) as part of IRD's business transformation program. This initiative aimed to improve the management of external stakeholder communications. Conducted a feasibility analysis, followed by an RFP, and assisted in selecting a suitable SaaS CRM product (Salesforce).

Contributed to the implementation of GS1 identifiers as part of the NZBN program. Conducted research and analysis to develop a solution roadmap for utilizing the NZBN to connect government departments through a shared repository of primary business data. Engaged with senior government representatives and developed innovative solution options to optimize the integration of GS1 identifiers within the NZBN ecosystem.

Implemented tax policy and compliance related initiatives Taxation of foreign superannuation (2013)Budget 2012

Brandix is a world leading apparel manufacturer. Implemented Infor M3 for the Brandix group of companies including Customer Order Processing, Procurement, Manufacturing, Warehouse and Distribution

Conducted quality assurance for bespoke software development

I had the opportunity to do a one-year internship at Sun Microsystems UK. Responsible for Web support for Sun developer network