• Provides recommendations regarding infrastructure planning, etc. • Provide strategic direction to IT efforts, implementations, and projects• Project Lead on Server Infrastructure, VOIP, and VPN creation and implementation projects• Creates detailed project plans, manages Agile tracking/delivery tools, and oversees and communicates plan timelines* Manages weekly and monthly reporting, ensuring quality content and accuracy for various IT initiatives. * Provides oversight for any engagement/new offer deliverables, ensuring high quality and consistency.* Develops technical and business knowledge as necessary to meet evolving business requirements* Working on various cloud initiatives and programs (Azure, Google Cloud) as well as Cybersecurity projects (Rapid7, Cisco AMP, InsightIDR, Duo

• Developed a 3 – 5 year IT strategic plan that aligns with agency goals, through emerging technological developments that balances performance ideals with financial realities.• Planned diverse IT projects that involve a combination of network, server, software implementation and upgrades, and/or PC deployment.• Directed a technical organization consisting of 15 staff and 2 supervisors located in multiple sites in a 24x7x365 environment, and oversee all IT operations for company with over 300 employees.• Coordinated work performed by IT staff and internal customers/partners based on project requirements and ensuring alignment between various business units. • Managed feedback from users, communicates scorecards & implemented improvement strategy.• Managed cost & spend analysis to identify cost effective solutions for existing & future needs.• Managed activities to understand value of projects in Business terms by leveraging ERP and related systems to develop & enhance KPI reporting. • Lead Business Impact Assessments between IT and business teams• Present Projects to Senior & Executive leaders. • Ensure each project has a defined Scope, Objective & Approach documented include Organizational Change Management strategy which entailed plans and deliverables required during each phase of a project.• Leading IT push to migrate to the “cloud” for various business functions and setups within the company. • Executed asset tracking program to manage hardware inventories and maintain compliance with software site licensing policies• Dynamics NAV Implementation, conversion, and solution - overall ERP System - working with leadership to maximize business awareness through business intelligence tools. • Expertise with managing application development at scale, employing SDLC methodologies including Agile and Scrum (via Jira)• Perform ad-hoc reporting requests using existing reports, writing SQL, or working with Finance/ business intelligence (BI) to obtain data.

● Led the creation/formation of Chicago IT infrastructure/staff from scratch. ● Managed IT staff of 12 (support, devs., admins) and operations for Chicago office location.● Responsible for developing roadmaps and IT vision and strategy to support the business units and enable the business strategy and long term vision.● Developed Mobile Application Strategy to enable applications for Salesforce users on the go. ● Designed and implemented multi-node network and server expansion (hybrid Mac & Win network)● Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades for compliance with SEC standards. ● Led staff in to ensure day-to-day operation of infrastructure including networks, servers, databases etc. as well as applications and customer support

● Developed and implemented strategies in regards to spending, technologies and personnel to increase alignment of IT with direction of the business and the evolving changes in customer requirements.● Evaluated purchase and acquisition of new systems to support R&D and other office functions.● Systems/network administration of 20 server data center. ● Communicated with senior staff to understand implement changes that were beneficial to all cross functional departments and build efficiency into R&D/Regulatory Affairs approval and sign-off methods. ● Created SOPs (Standard Operation Procedures) for various IS functions and authored department procedures on technical standards, and methodologies.● Managed and supervised the Intranet Development Team with the mission to centralize information, improve time management, and provide better accessibility of company wide information to all employees. Recognized for this self-started project by executive leadership.