Dinh Le Email & Phone Number

Oceanside, Ca, Us

Poway, California, United States

● Developing master schedules that enable fulfillment of customer orders to established lead times and/or expected daily/weekly rates to improve lead time by 10%● Presenting SIOP with quarterly forward view and analyzing customer’s orders to match with Rough-Cut Capacity Plan and action plan to resolve constraints.● Creating weekly revenue projections to identify risks, demand push-outs, and pull-ins and establish actions required to mitigate/resolve issues surrounding demand.● Measuring performance to schedule every week, and keep Supervisors, Operations, and Supply Chain appraised of any issues impacting OTD and target revenue.

Poway, California, United States

● Analyzed stock level based on customer forecast and sale order history to anticipate unforeseen spikes or slow pull material from customers to control WIP and Inventory to reduce 43% stock within a year. ● Collaborated closely with production supervisor to level load jobs and to improve the planning process from high level to finite scheduling which achieved a 30% reduction in WIP and Performance to schedule enhanced by 10% in Q4 2023 and Q1-2 2024. ● Reviewed all new purchase orders coming from customers to anticipate any long lead time material, potential bottleneck, or capability constraint to improve to 96% OTD. ● Developed SIOP process by compiling multiple data reports to forecast revenue, inventory and production capacity, potential risk and identify key actions to resolve with a focus on OTD improvement. ● Configured new ERP system and trained employees at new facility.

12105 Kirkham Road, Poway Ca 92064

● Helped all levels of shop employees and upper management to ensure products shipped on time with good quality.● Followed up work orders at production floor up to 2600 parts number by using Global Shop Solution to ensure the company meet 97% OTD and quality.● Created raw material inventory control method to help organize $700k to a million of raw materials per year.● Collaborated with all other departments such as Engineering, Planning, and CAM to provide detailed information for any delay to customer.● Prepared work plans for multiple machines such as laser, punch-laser machine, and CNC machine to maximize material usage and time with minimal waste material and set up time.

12105 Kirkham Road, Poway, California 92064, Us

Organized a 150+ guest fundraising event to increase revenue by 10%Proposed and implemented new communication channels and conducted captain meeting in order to solve communication and information asymmetryAnalyzed budget cost and profit to present problem solutions to directors and to improve cost efficiency for future eventsCollaborated with core business units, such as Human Resource, Marketing, and Sales to prepare upcoming projects such as future fundraising event and Job FairEffectively upsold event tickets in a face-to-face setting, yielding a 21% increase in cash profitsCollaborated with volunteers to provide customer service by greeting and answering questions at the event

United States

Trained and mentored new staff members on customer service skills, beverage knowledge, safety standard, and restaurant policiesAssisted the manager in updating the restaurant policy and safety standards to be compliant with the law. Managed restaurant operation during manager or owner’s absenceProvided excellent customer service from 300 - 500 customers/day by using effective interpersonal and problem-solving skillsHandled Cash, Debit/Credit card up to 80+ transaction per dayHandled customer’s complaints, questions, and feedback to create a quality customer service experience

San Diego

● Created an advertiser that run on Facebook, Instagram, and Twitter to test and estimate potential customers’ interest. ● Interviewed 15+ potential customers in order to find their real problem and build empathy with customers. ● Conducted research to proved customer segment existed for the business idea by using various research tools. ● Validated key assumptions about the problem-solution fit to target market.

United States

Warmly welcomed guests and efficiently took down customer orders to ensure satisfactory experiencesTrained new bussers on managing the floor and produced excellent bussers who were strategically placed on busy days in order to effectively handle the rushInteracted with customers and responded with urgency to their wants and needs

Bachelor'S Degree, Business Administration And Management, General

Bachelor Of Science In Business Administration With An Emphasis In Accounting