Dino Citozi Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

OneTrust is the #1 fastest growing company on the Inc 500, and the #1 most widely used privacy, security and third-party risk technology platform. We are trusted by more than 12,000 companies both big or small not only to comply with the hundreds of privacy and security laws across the world but to make these website trusted company to work with. Key Responsibilities • Integrating any client system such as, (Slack, Jira, Zendesk, ServiceNow, Salesforce, Marketo, Shopify) any another custom system • Using all possible method, Push or Pull, HTTP GET,POST,PUT or DELETE, FTPS, SFTP, • Using REST API, JSON or (SOAP) XML Structures • Using the Auth Types, from Basic, Bearer, OAuth 2.0, API Key, Private/Public Certificate or any other custom methods. • Working closely with PM, Account Executives and Functional consultant to form a united front to assist our clients • Kick-off calls with client and their developers explain the workflow and built a close relationship • Comprehensive analysis of the customers' systems architecture to propose the best integration solution. • Weekly status calls for show and tell or further assistance via Teams • Team Stand up, Lunch & Learn (internal training) • Fast Paste and multiple projects at the same time. • While using OneTrust internal Builder plugin any Freemarker (Java Library) codes to perform the necessary action, such as, foreach loops, while do, regex, date format transformation, Mappings with the right attributes etc …

London, United Kingdom

Key Responsibilities• Ensure Jira tickets are managed according to SLAs and KPIs• Development work with Jira tickets and ensuring delivery on time manner• Manage and chase tickets waiting on client and CS response• Manage and delegate tickets to the team.• Manage and maintain the Ticket Dashboard to ensure easy visibility of problem areas • Work with CS to ensure overall ticket time is within SLA• Work with CS management on ticket writing quality• Identify issues with tickets and training requirements for CS staff• Manage volume workflows to balance priority tasks• Handle staff reviews and HR issues• Sign off and manage Leave• Manage Overtime from staff as required• Oversee and document new hire process• Document onboarding process• Write and maintain process documents custom to each projects• Maintain the Job Posting Support FAQ via Slack / Emails / Calls or in person• Identify processes that can be improved

London, United Kingdom

Key Responsibilities • Interviews / Induction.• Assist members of integrations team with all feed development• Complete advance feed updates, general feed maintenance and improvement• Training and develop new and existing members of integrations team• Oversee Team commit• Manage the relations ship with client / website developers escalation any issues where required• Line Management • Client Visit internally or externally• Conference calls, via Skype, Lync, Joinme, Zoom etc ...• Assist and encourage our back end developers to jump on phone calls.

London, United Kingdom

The purpose of integrations Developer is to develop, build and maintain integrations between our advert distribution tool to 3rd party job boards and client career site. Key Responsibilities:• Management of assigned integrations from start to finish, including, building custom templates as HTTP POST/GET Method, data mapping and configurations, testing the code and basic functionality and subsequent changes following QA testing.• General maintaining and improvements to the projects.• Problem solve and server failure issues.• Working day to day with 3rd party website developer/clients to resolve integrations issues within deadlines• Log all development activity accurately and time manner.• First and Second Line support. • Speaking to client over the phone understanding their requirementsKey Skills: • Experience demonstrating ability of writing code and good understanding of programming (Perl)• Excellent communications skills and ability to discuss technical issues with people from non- technical background• Good problem-solving skills and ability to work within a team and autonomously• Ability to work well under pressure, while retaining focus and composure• Attention to detail and managing delivery to stringent time scales• Experience with Web Services, HTML, Perl, CSS

London, United Kingdom

After finishing few studies such as CCNA, CISCO, ECDL 7 modules ( European Computer Driving License ) at Southwark College, I commence work as an IT Trainer at Learn Direct for Southwark College. It was medium to advanced level of teaching, for Microsoft works, Word, Excel, Power-point, Database. The ECDL is an information technology course for all citizens. It is intended for those who need to, or wish to know how to use a personal computer basic, medium and advance level.

Level 3 Team Leader/Supervisor Apprenticeship, Leadership & Management Skills, Level 3 Team Leader/Supervisor Apprenticeship

Activities and Societies: The Apprenticeship covers the following topics: 1. Management and Awareness of Self 2. Building Relationships.

Education record