• Advanced Troubleshooting: Diagnose and resolve complex hardware and software issues on Lenovo devices, including desktops, laptops, servers, and peripherals, using industry-standard diagnostic tools and methodologies.• System Configuration and Optimization: Configure, install, and upgrade operating systems (Windows, Linux) and software applications. Perform system tuning and optimization to enhance performance and stability.• Network and Security Support: Implement and manage network configurations, including TCP/IP settings, VPNs, and firewall rules. Conduct security audits and apply patches to safeguard against vulnerabilities and malware.• Technical Documentation: Develop and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and system configuration records for internal use and client reference.• Client Interaction: Provide high-level technical support to end-users, utilizing remote desktop tools and on-site visits to resolve issues. Offer guidance on best practices and technology usage to maximize system efficiency.

• Teamed with business analysts to deliver high-obtainability solutions for critical applications.• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.• Monitored database performance to keep workflows running smoothly.• Worked with developers to integrate resources within projects using Azure and Azure DevOps.• Perform preventive maintenance such as patch management, software upgrade.

• Monitor, troubleshoot issues and provide support for the user PCs and coordinating applications-level support with the development team for all Remote Clients in US, Thailand and SL.• Perform preventive maintenance such as patch management, software upgrade.• Proficient of required backup support to the Senior Engineer by acting as the primary point person for IT Support Issues of the group.• Resolved diverse range of technical issues across multiple systems and applications for customer and end-user through desk side support services.• Wrote clear, clean code for various projects.• Worked with developers to identify and remove software bugs.

I have worked with Nations Trust Bank for more than one and half years, as a Coordinating Officer in Central Clearing Department.