Diógenes Silva Lima Email & Phone Number

• More than 10 years experience, the career has been developed in the management of the following areas: Infrastructure Analysis, Hardware and Software.• Solid knowledge and experience in managing IT projects; participation in the corporate strategies and procedures.• Mobile Devices Management• Data Center Management• Infrastructure Monitoring• Application Monitoring• ITIL-based process of creation.• ITIL-based event management.• ITIL-based Continual Service Improvement• Developed Auditing Projects, including internal controls evaluation, needs identification and strategies definition focusing on the process optimization and business development.• Coordination and customization of the systems implementation• Management with negotiation and control of all contracts with third parties, rent, facilities maintenance and support.• Assembly and customization of environments based in physical and virtual servers (VMWare, KVM and OpenVZ).• Knowledge in backup routines, firewall (iptables), Proxy (squid), Infrastructure Monitoring (Nagios / Zabbix/ MRTG /Cacti) and network administration.• Experience with Service Desk team.• Application Support (Crivo / BroadCast / Cartezyan)• Knowledge in Windows Server (2003 / 2008 / 2012), Microsoft Office, MS Project,Visio, Active Directory, IIS, Exchange, Linux Server (Debian / Ubuntu / CentOs), DNS, Apache, JBoss, PHP, Java, Asterisk.

Listed skills include Business Intelligence, Team Leadership, Problem Solving, Infrastructure Monitoring, and 42 others.