Business Manager
Current• Cultivated and nurtured strong client relationships, resulting in achieving objectives consistently.• Spearheaded the growth and development of a high-performing IT consulting team. • Tripled team size within two years while fostering a positive and productive work environment.• Identified optimal IT resources to deliver fit solutions for client needs.• Led successful roadmap execution by presenting clear communication and alignment at steering and governance meetings with C-level and executive stakeholders (Aubay and clients).• Established and monitored KPIs and SLAs for sourcing programs, driving successful partnerships.• Managed customer-facing operations encompassing sales and public relations, ensuring successful client engagements.• Proactively resolved employee and client issues, maintaining positive and collaborative working relationships.• Built and maintained strong relationships across all levels, including executives, managers, and consultants.• Led the implementation of strategic sourcing models that helped to improve the results of the team and exceeding the objectives.• Created excellent candidate experiences during the recruitment processes by helping them prepare for interviews and maintaining constant feedback.
