Dionysios Marinakis Email & Phone Number

Athens, Attiki, Greece

- Managing a diverse portfolio of clients, ensuring their seamless onboarding and ongoing engagement with Plum’s products and services.- Proactively identifying customer needs and challenges, and delivering tailored solutions to enhance their experience.- Collaborating closely with cross-functional teams, including sales, product, and marketing, to streamline processes and advocate for customer interests.- Monitoring key metrics to track customer health and engagement, implementing strategies to boost retention and satisfaction.- Handling inquiries and resolving issues efficiently, ensuring a positive and timely resolution for our customers.

Athens, Attiki, Greece

Athens, Attiki, Greece

- Customer Inquiry Handling: Skillfully address inquiries on insurance policies, coverage, premiums, and claims for enhanced customer satisfaction.- Coverage Expertise: Provide comprehensive guidance on covered medical services and in-network providers, optimizing customer convenience.- Policy Comprehension: Assist in clarifying policy details, including benefits, deductibles, andcopayments, enabling well-informed decisions.- Conflict Resolution: Resolve issues such as claim disputes and coverage denials with strong negotiationand advocacy skills, ensuring customer satisfaction.

Athens, Attiki, Greece

- Training and Coaching: Provided effective training and coaching to reduce call escalations among CSagents.- Procedural Adherence: Ensured CS agents followed correct procedures, maintaining service quality.- Escalation Resolution: Managed escalated customer requests to achieve positive outcomes.- Leadership and Motivation: Led, motivated, and managed the CS team consistently.- Performance Analysis: Monitored and provided KPIs by analyzing team metrics.- Point of Contact: Acted as a key contact in the absence of the CS manager, ensuringoperational continuity.

Athens, Attiki, Greece

- Data Management: Ensured accuracy of customer account data through manual anddigital updates.- Skill Enhancement: Proactively pursued training opportunities to enhance customerrelationship management skills, contributing to higher satisfaction scores and improvedservice quality.- Issue Resolution: Identified and creatively developing effective solutions to maintainconsistently high-quality service.- Effective Communication: Managed inbound and outbound customer calls for efficientcommunication and service delivery.

Greece

- Customer-Centric Recommendations: Attentively listened to customer preferences,enabling me to identify and suggest the most suitable products, while also enhancing salesthrough promotion education.- Responsive Customer Assistance: Provided exceptional customer support by promptlyaddressing inquiries and fulfilling requests, ensuring a positive experience.- Wine Experiences: Conducted engaging wine tours and tastings to educate and immersecustomers in the world of wine, fostering memorable experiences.

- Bet and Casino Slot Support: Expertly resolved settled and pending bets, promptlyaddressing errors, and providing informative assistance to customers regarding casinoslots, ensuring their satisfaction.- Live Chat Communication: Delivered responsive customer service through the "Live Chat"communication channel, providing real-time assistance.- Gaming Support: Assisted customers with any questions related to their gaming activities,enhancing their overall experience.

Amsterdam, North Holland, Netherlands

- Exceptional Communication: Proficiently handled customer inquiries and issues throughvarious communication channels, ensuring clear and effective interactions.- Problem Solving: Demonstrated strong problem-solving abilities by identifying andresolving customer concerns and issues, contributing to high customer satisfaction.- Multilingual Support: Provided support to a diverse customer base by effectivelycommunicating in greek and english.- Customer Relationship Building: Built strong and lasting connections with customers byproviding excellent service and meeting their needs, leading to loyal and repeat business.- Skill Enhancement: Actively sought training to improve customer service skills, leading tohigher satisfaction scores and better service quality.

Kefalonia, Ionian Islands, Greece

- Customer-Centric Recommendations: Attentively listened to customer preferences torecommend the best products and educated them on promotions for increased sales.- Inquiry Response: Assisted customers by answering questions and fulfilling requestspromptly.- Wine Experience Hosting: Conducted engaging wine tours and tastings, creatingmemorable experiences for visitors.

Athens, Attiki, Greece

- Transaction Oversight: Diligently reviewed transaction papers, including checks andmoney orders, to verify details and detect potential fraud markers.- Efficient Banking Transactions: Skillfully executed a wide range of customer transactions,including deposits, withdrawals, money orders, and check processing, ensuring accuracyand security.- Product Inquiry Handling: Responsively addressed customer inquiries related to variousbanking products, such as checking accounts, savings, loans, and lines of credit, providingcomprehensive information and assistance.- Specialized Customer Services: Successfully handled special procedures for customers,which included ordering new checks, stopping payments, and conducting investigationsrelated to identity theft, ensuring customers' needs were met effectively.