Dion Ahern Email & Phone Number

Wellington, Nz

Wellington, Wellington Region, New Zealand

Operations Manager within Transpower's National Coordination Centre (NCC). Managing and leading the people and teams responsible for the day-to-day operations of New Zealand's power system and electricity market.

Wellington & Wairarapa, New Zealand

Day-to-day real-time operation and coordination of New Zealand's national power systems, from within the Wellington 24x7 National Coordination Centre (NCC). Primarily, the dispatching of generation/energy across the nationwide transmission network (via NZ's electricity Market System), and real-time voltage management (via SCADA). The national grid consists of HVDC, 220kV, 110kV, 66kV and 33kV transmission equipment.

Gisborne & Hawkes Bay, New Zealand

Accountable for the operational delivery and maintenance of Councils Recreation & Amenity Services to agreed service levels, and within agreed budgets, for our communities;* Open Spaces (parks & reserves)* Sports fields* Playgrounds* Landscape & amenity gardens* Street tree portfolio* Cemeteries* Aquatics (Olympic Pools Complex)* Public Conveniences* Summer / Freedom Camping* EtcDirect leadership and management of Council teams/people and… Show more Accountable for the operational delivery and maintenance of Councils Recreation & Amenity Services to agreed service levels, and within agreed budgets, for our communities;* Open Spaces (parks & reserves)* Sports fields* Playgrounds* Landscape & amenity gardens* Street tree portfolio* Cemeteries* Aquatics (Olympic Pools Complex)* Public Conveniences* Summer / Freedom Camping* EtcDirect leadership and management of Council teams/people and contractors who support the delivery of these services. Show less

Gisborne & Hawkes Bay, New Zealand

* Successfully lead implementation and embedding of an organization wide initiative to redevelop and improve Business Planning practices across Council (including facilitating many workshops with all teams in Council, and Councils Senior Leadership Team)* Lead implementation of a collaboratively developed process to prioritize the many actions/projects within Council against an agreed set of drivers for critical decision making within the Senior Leadership Team* Project Management of… Show more * Successfully lead implementation and embedding of an organization wide initiative to redevelop and improve Business Planning practices across Council (including facilitating many workshops with all teams in Council, and Councils Senior Leadership Team)* Lead implementation of a collaboratively developed process to prioritize the many actions/projects within Council against an agreed set of drivers for critical decision making within the Senior Leadership Team* Project Management of Councils Long Term Plan* Provided key benchmarking analysis and recommendations to Senior Leadership Team* Thought leadership, coaching and guidance for many staff and managers Show less

Working within the globally distributed Managed Services Business & Transformation Management Office (MS BTMO) performing functions such as;* Lead facilitator of Strategic Managed Services (MS) Business Reviews* Global MS Governance SME* Global Strategic Planning & Performance Management SME* Global MS Operational Benchmarking SME* APAC & Americas PMO SPOC

* Identified, defined and documented the FMO 'Blueprint' Delivery Model of what and how we manage Managed * Services Projects globally within the business (including identifying supporting capabilities).* Lead a Major Release of the MS 'Blueprint' Delivery Model.* Ensured alignment of the model between existing delivery capabilities and best practice methodologies (e.g. ITIL and eTOM)* Supported and Lead a deep analysis of critical global Managed Services Projects and strategic… Show more * Identified, defined and documented the FMO 'Blueprint' Delivery Model of what and how we manage Managed * Services Projects globally within the business (including identifying supporting capabilities).* Lead a Major Release of the MS 'Blueprint' Delivery Model.* Ensured alignment of the model between existing delivery capabilities and best practice methodologies (e.g. ITIL and eTOM)* Supported and Lead a deep analysis of critical global Managed Services Projects and strategic recommendations initiative Show less

*Supported and assisted several APAC Managed Services Projects to transform towards the MS 'Blueprint' Delivery Model.* Lead, supported and governed a 'culture' of continuous performance improvements from a ground-up perspective, within several APAC Managed Services Projects.* Consolidated and reported all of the APAC regional Managed Services improvement programs, and the impact these had to the business, to the Global SLT.* Developed and defined an innovative set of SLA and KPI… Show more *Supported and assisted several APAC Managed Services Projects to transform towards the MS 'Blueprint' Delivery Model.* Lead, supported and governed a 'culture' of continuous performance improvements from a ground-up perspective, within several APAC Managed Services Projects.* Consolidated and reported all of the APAC regional Managed Services improvement programs, and the impact these had to the business, to the Global SLT.* Developed and defined an innovative set of SLA and KPI, which were standardised for application to all new Managed Services Contracts* Supported in in-depth preparations for Operations Due-Diligence of a new MS opportunity Show less

Managed, lead and developed a team of 'Level 1' NOC Engineers (IP&D Technologies) providing 24x7 Service Assurance for a large national carrier.Oncall Event Manager, managing and coordinating multiple technical teams to resolve Major Incidents, whilst keeping critical internal and external stakeholders updated.

Hamilton, New Zealand

* Providing first response Network Service Assurance for a large national carrier (customer) - network monitoring, incident restoration, escalation & communication etc* Managing incidents and changes within the network.* Learnt and developed technical capabilities within IP & Data networks - both Core and Access networks.

Sydney, Australia

Senior Computer Operator within a large IT Data Centre, experienced on Multiple Mainframe (Unisys, IBM) and Midrange Systems (AS400, Tandem, Unix & Wintel). Activities included batch scheduling, service monitoring change and incident management.Major Incident Manager, within APAC Situation Management TeamManaging, coordinating and communicating the restoration of all S1/S2 Incidents for all APAC customers.