Dion Newby Email & Phone Number

San Diego, California, Us

The Americas Accounts Receivable and Collections Manager is responsible for overseeing the day-to-day collection efforts of the Americas Region (NA, SA, LA, Mexico & Canada), trade receivables and reports to the Global Accounts Receivable Manager (located in Dublin, Ireland). In addition, the Manager will also work closely with the Americas Region business unit for the most sensitive and hands-on customer accounts. The Manager will also work closely with the Regional Controllers Group concerning Bankruptcies and audit reporting requests and the Corporate Controllers’ department.Supervise and manage all accounts receivable activities for the Americas regionSupervise and manage collection of all trade receivables for the Americas region of accounts beyond set terms and in accordance with company policiesServe as primary point of contact/escalation for operational issues and questionsWork closely with the Billing Department and other internal departments to implement processes and policies that contribute to accurate invoicing and collection effortsWork with the Americas Business Units as well as sales staff on disputed payments to resolve issues and obtain paymentSupervise, coach and mentor Collections / Accounts Receivable staff, providing ongoing feedback while addressing any HR and performance issuesSupport accounts receivable and Business Unit reporting requirementsEnsure team delivery on service level agreements for both accounts receivable and collections as required by internal customersEscalation point for both Collections Team and internal customers for query resolutionEnsure team reporting and all month-end required activities are completed accurately and on a timely basis according to the monthly, quarterly and year-end corporate closing calendarPromote a culture of continuous process improvement, establish measurable department/personal goals and measurable department performance metrics

New York, Ny, Us

Create plans with team leadership that establish track-able, measurable and successful initiatives that support the team success in meeting goals. Establish operational checks and balances to identify performance weaknesses that may impact team’s results. Manage internal and external communications including creating and distributing reports, and setting up scheduled or ad hoc meeting with senior management and other dependent or supportive teams. Work closely with internal and external auditors to ensure department processes and policies are consistent with company's established accounting practices. Conduct constant reviews of performance data for trends, system weaknesses or opportunities for process improvements. Engage IT resources as needed to improve system uses or enhancements to sustain or improve team’s performance. Ensure that accounting transactions are submitted and completed within the guidelines of companies Grant of Authority Matrix. Maintain fiscal responsibility in hiring practices and required budget reviews. Actively work with team leadership and staff on developing growth opportunities and succession planning.Demonstrate an understanding of general customer credit account analysis using available tools to determine client’s credit worthiness along with assuming approval authority (if needed) to process credit approvals as set per Credit Approval Matrix.

Armonk, New York, Ny, Us

Share information and assign work to link employees'' work to IBM''s strategy, market performance and local organization''s goals. Simplify complex goals and help individuals and teams to align priorities with IBM''s strategic direction. Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs. Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements. Lead or participate in organization planning, providing leadership and support to ensure that business objectives are met. Foster teamwork and inclusion across organizations, cultures and geographies -- and promote IBM''s diversity and inclusive leadership and IBM Values. Support activities and projects involving cross-functional teams which contribute to IBM success. Provide employees feedback to improve performance. Establish clear performance expectations and hold people accountable for results. Recognize contributions by employees and teams. Lead by example in all activities. Lead in a manner that enhances IBM''s climate and business results. Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation. Assure employee equity and encourage employee growth and opportunity. Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs. Execute processes for the normal operation of employee programs. Analyze and interpret new situations. Resolve complex problems independently or through the management of others. People Manager job role has considerable latitude in responsibilities to define and determine processes, priorities and resources following general business unit, country or regional directives.

Armonk, New York, Ny, Us

The Team Leader is responsible for providing leadership, guidance, and expertise across a Fulfillment team. This includes mentoring, work coordination, guidance in issue resolution, and promoting team skills. The Team Leader provides sound problem-solving techniques, and facilitates process execution, ensures auditability is maintained, implements plans to solution exposures, and promotes improvements within the assigned process area, including accounts receivable, hardware, software, maintenance, services and others. Interacts within and across teams, as well as with clients, to achieve operational results and enhance client satisfaction and sales productivity.

Armonk, New York, Ny, Us

This job role covers accounts receivable collections as well as handling of bankruptcy and litigation activities. People in this role are responsible to maintain client relationships by supporting the A/R fulfillment process, taking ownership of A/R problem resolution, collecting open receivables, accurately handling processing/transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. Execute defined A/R processes, in line with business controls and business objectives.

- Completes store operational requirements by scheduling and assigning employees; following up on work results.- Maintains store staff by recruiting, selecting, orienting, and training employees.- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.- Ensures availability of merchandise and services by approving contracts; maintaining inventories.- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.- Secures merchandise by implementing security systems and measures.- Protects employees and customers by providing a safe and clean store environment.- Maintains the stability and reputation of the store by complying with legal requirements.- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.- Maintains operations by initiating, coordinating, and enforcing program, operational, and- personnel policies and procedures.- Contributes to team effort by accomplishing related results as needed.

Business Administration And Management, General

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