Dione Taylor Email & Phone Number

Sydney

Leading consulting engagement to support Enterprise Program delivery and upskill of delivery practices in Tech and Ops Data Domains.

Sydney, New South Wales, Australia

Portfolio Management for Tech and Ops Data business, supporting delivery of Enterprise Platform Program. Development of delivery assurance controls with a focus on uplifting delivery practices across 4 data domains. Design and implementation of Agile Ways of Working.

Sydney, New South Wales, Australia

Transforming how we transform at Westpac; strengthening and simplifying the standards, methods and tools our transformation professionals use to deliver an exciting and ambitious transformation agenda. From prioritisation to delivery; reframing our standards from process to outcomes, driving an uplift in our agile maturity, risk management and delivery.

Sydney, New South Wales, Australia

Lead strategic play for Delivery Excellence (transformation standards and tools) incl POC lab for new transformation practices and Chief Executive Group Sponsorship immersion experience.

Sydney

Responsible for leading and transforming Enterprise Project Delivery capability function across people, framework and systems for Enterprise Program Management Office of the Westpac Group. Core accountabilities include:Management and performance of portfolio, program and project frameworks, systems and tools architecture and practitioner capability enabled.

Sydney, Australia

Responsible for global implementation (16 jurisdictions) regulatory compliance program across a multi brand organisation. Managed regulation interpretation, development of jurisdictional compliance frameworks and development and deployment of technology solution to support front line and operational processes bank wide.

Glebe

Accountability for award winning corporate identity rebrand and ongoing delivery of business strategy. Operational accountability for marketing, communications, accounting, procurement and vendor management, HR and workflow management systems.

Situation management of regulatory remediation programResponsible for defining approach to shift delivery plan "to the left” and avoid enforced undertaking

Banking and Transactional Solutions Operations business leader, circa 300 direct and indirect FTE (onshore/offshore).Leadership of transition to incorporate offshore operations; delivering performance outcomes 12 months ahead of plan.

Sydney, Australia

• Product owner retail network and contact centres processes including continuous improvement and re-engineering to drive business operational efficiency. Led special projects including:
• User access revalidation for SOX attestation
• New forecasting and resourcing models for both contact centres and branches,
• Compliance management projects to meet new industry regulations
• Continuous improvement initiatives

Sydney, Australia

• Business owner for
• forecasting and resource planning for 600+ branches store resourcing model
• forecasting and resource planning for 10+ Westpac customer contact centres/1000+ seats
• call traffic and quality management for 10+ Westpac customer contact centres/1000+ seats
• management information and analytics People management 35 direct/indirect FTE Project delivery for workforce management and auto quality management system replacement

Sydney, Australia

Responsibility for business performance of 24 /7 multi skilled customer contact centre People leadership and transition support for 170+ direct/indirect FTELed centre closure as part of “follow the sun strategy” with operations moving to Perth.Uplifted business performance and successfully redeployed >92% FTE during closure phase

Central Coast, Northern Beaches, North Shore

Roles included: Regional Customer Service Manager North beaches & Upper North ShoreBranch Manager North Sydney, Sydney Office, GordonSupervisor Upper North Shore Operations CentreBranch Service positions