Dionicia Sandoval Email & Phone Number

• Lead a team of four with three varying sub-departments under the Market Readiness team: Consumer Quality Complaints, Market Readiness brand/licensing registrations and Customer Exception Claims
• Handle escalated issues/concerns as flagged by government agencies (brand/licensing related concerns for alcoholic beverages), consumer quality complaints and distributor partners
• Support onboard training of new staff and maintain updated SOP’s as required.
• Support employee interviews and sourcing for potential candidates
• Conduct mid-year and end of year employee reviews
• Meet with each direct report weekly to review strengths, areas of opportunity to improve performance and review various projects/status

• Process distributor exception claims via Salesforce based on respective SLA’s. Complete thorough investigation and pursue response if necessary, until resolution is determined.
• Responsible for working with plants, quality assurance, customer data, manufacturing, and Supply Chain Support in the communication, analysis, and course of action regarding consumer and Distributor complaints/claims.
• Create weekly SLA reporting and monthly reports highlighting trends working on reduction of those issues partnering with internal and external teams to manage down reoccurring issues.
• Effectively manage relationships with Consumers/Distributor by ensuring regular dialogue and conducting reviews with marketing contacts, assisting them to resolve issues and act as brand ambassador.
• Research and distribute the open Q&P and Distributor Claims monthly along with reporting and analyzing response rates and resolution with monthly and YTD figures.
• Review data for trends and work to minimize reoccurring issues to reduce claims and improve service level, take appropriate actions and advise management.

• Process consumer quality claims via Salesforce based on respective SLA’s. Complete thorough investigation and pursue response if necessary, until resolution is determined.
• Responsible for working with all necessary internal & external parties to ensure investigation of complaints/issues are handled in a timely manner.
• Effectively manage relationships with customers by ensuring regular dialogue and conducting reviews with marketing contacts, assisting them to resolve issues and acting as brand ambassador.
• Prepare presentations and provide ad hoc analysis.
• Participate in special projects as needed while maintaining and updating a project list, have regularly scheduled meetings to review status.
• Drive continuous improvement by identifying trends and barriers, challenging current practices, and proposing and implementing meaningful solutions.

Deerfield, IL

• Complete brand registrations on a state by state basis while maintaining all required documentation to submit to the state(s)
• Collect all items for registration based on each state requirement(s). Includes TTB information, graphics/labels, samples, etc.
• Complete brand renewals and annuals to ensure current products can continue to be sold in states allocated
• Manage state licensing registration files and ensure all company licenses are renewed timely
• Request NABCA product codes from respective government agencies for accurate coding on packages
• Scan and store all state registration approvals received from the state(s)

Schaumburg, IL

 Conduct interviews and evaluates each prospective student based on his/her needs, desires, interests, qualifications, motivations and commitments, and in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies standards and requirements  Present information in a factual and ethical.

Chicago, IL

 Enter data in employee’s files (i.e. attendance, corrective actions, employee rosters etc.)  Conduct interviews for potential candidates  Conduct coaching/developmental plan sessions, and performance reviews in a timely manner  Issue corrective actions to employees when applicable  On-Board new hire employees to the department  Use appropriate.

Chicago, IL

 Assist children grades second through eighth grade with academic concerns and difficulties  Organize and coordinate daily activities according to grade levels  Perform administrative tasks, included; attendance input, answer telephones, take messages and manage appointments with counseling services  Create and maintain company document

Chicago, IL

 Ensure guests receive prompt attention and service  Greet guests upon arrival to store  Answer telephones, direct phone calls and take messages  Prepare incoming merchandise  Help prepare mannequins for display  Process customer transaction