Dionne A. Email & Phone Number

Toronto, Ontario, Canada

Ontario, Canada

Toronto, Ontario, Canada

• Voted Program Service Coordinator SME (Funding Agreement Team).• Monitored the FA tracker to ensure the tracker was up to date and followed up with• FA PSCs when information was missing and outdated.• Followed up with PSCs on the FA team to provide support and assistance as well as• ensure work is evenly distributed.• Delegated Funding agreement related inquiries, concerns and questions posed by• management and the PSCs to FA team members.• Managed the funding agreement section of the SME tracker.• Supported program managers in the development and implementation of program• plans, schedules, and policies.• Provided timely and accurate status updates to internal and external stakeholders

Toronto, Ontario, Canada

• On contract with the Ministry of Health to support the Covid-19 pandemic as a contract tracer. • Utilized previous counselling experience to build rapport and trust with all contacts.• Employed dynamic communication and interpersonal skills and ensured culturally sensitive and appropriate language was used when interacting with all patients. • Confidentially received and recorded information in compliance with HPPA AND PHIPA standards. • Administer approved medical guidance on self-isolation procedures, testing and additional community supports while working in collaboration with other tracers and medical personnel. • Ensure accuracy when recording information in Provincial IT Systems.

Toronto, Ontario, Canada

• Provided friendly and informative customer service aimed at providing students with a seamless exam experience.• Communicated directly with students, schools and touchstone institute to organize exam settings. • Invigilated written examinations while supervising students to ensure ethical behaviours were exhibited. • Promptly responded to and overcame any obstacles or issues prior to, during and after exam times.

Toronto, Ontario, Canada

• Create field staff and client schedules using Procura• Assess referrals and staff workloads and capabilities to carefully match clients with appropriate field staff• Manage new referrals from private and government funders for health care services• Build excellent rapport with field staff• Efficiently manage various communications in a fast-paced environment while ensuring accurate scheduling changes

Toronto, Ontario, Canada

• Drafted fundraising letters, planned, and organized bi-annual fundraising events to ensure access to the program remain free for participants. • Planned and facilitated programs for student (ages 9 to 12) with an emphasis on journaling, time management, and organizational skills.• Designed, planned, and supervised after-school and summer camp programming for children ages 4 to 12 with a focus on literacy, arts, recreation, and social justice.• Provided one-on-one informal counselling for program participants and their parents.• Collaborated with staff and co-op students to improve outcomes for children in the program.• Supervised core staff and volunteers during office hours and program activities; conducted weekly staff meetings to ensure group collaboration.

Toronto, Ontario, Canada

• Applied culturally sensitivity when supporting families with ASD by offering proactive, timely, and effective services while continually advocating autism awareness in the community• Helped children and young adults develop strong, effective, and empowering life skills that enhanced cognitive, emotional, and intellectual development.• Utilized direct exposure and experience in Speech Therapy, Applied Behavior Analysis Therapy, Music, and Visual Arts• Attended conferences and workshops to gain a greater understanding of Autism Spectrum Disorder, while implementing continual learning with genuine passion.• Contributed in the development and growth of the non-profit organization through fundraising, outreach, and engagement efforts with the South Asian community

Toronto, Ontario, Canada

• Processed all complaints accurately and in a timely manner, while recording all florist calls efficiently• Assisted Market Area Consultants/Salespeople (MAC’s) as needed by phone or email whilst following required protocols• Assisted with special projects; i.e. Welcome Calls, Additional CRM Service Request as needed• Resolved issues by offering proactive solutions in the best interest of both florist and company

Fairview Mall

Social Service Worker Diploma

Courses include: Social Issues and Political Process, Power and Social Movements, Community Development, Social Policy and Legislation.

Crisis Prevention (Cpi) Training

Medical Office Administration

Medical Terminology

Diploma, Tourism And Travel Services Management