Dionne A Email & Phone Number

Maintain financial accounts for projects via Quick Books. Develop written process and/or procedures to implement standard practices; design or improve forms to expedite operations.Develop ad-hoc queries using application tracking information system, time tracking system, and other data resources related to land use services using MS Access. Maintain monthly activity reports for various units related to land use services.

Conduct program evaluation audits of Alcohol and Other Drugs Program facilities to ensure that appropriate quality of care is maintained by private agencies with County contracts.Identify possible areas of non-compliance with contractual terms and provides consultative services to facility administrators regarding deficiencies.Provide technical assistance to contract providers, advising the providers on the utilization of treatment modalities.Write reports of audits and conveys deficiencies in compliance with the agency management.Manage assigned contracts including monitoring expenditures to ensure budgetary compliance, prepares budget modifications, and ensures both accuracy and compliance with reporting data requirements.

San Bernardino, Ca

Provide guidance to agencies funded by the Ryan White HIV/AIDS Program in delivering HIV/AIDS services. Provide technical assistance to agencies related to the centralized HIV/AIDS client management system that allows for coordination of client services among medical care, treatment and support providers and provides comprehensive data for program reporting and monitoring.Track and trend data on established measures by Health Resources and Services Administration (HRSA) to monitor the quality of care provided.Identify areas for improvement and to include these in their quality management plans.Reviews present and pending legislation to determine effect on departmental organizations and presents recommendations in verbal or written form.

Rialto, Ca

Responsible for state and/or federal reporting California Department of Education (CDE), California Longitudinal Pupil Achievement Data System (CALPADS), and other organizations; finding and correcting data anomalies within the student information system necessary to complete state/federal reporting requirements for the CDE and the United States Department of Education. Assist in the implementation, operations and maintenance of District Information Technology applications (both commercial and District developed), and provides support and training of those applications; Develops and completes basic programming tasks and develop complex reports in support of District needs; troubleshoots and provide answers to support questions; analyze problems, evaluates alternative and devises efficient solutions to application related needs.

San Bernardino, Ca

Perform system queries via MS Access and SQL Server 2005 for data analysis and processing to assist management in the area of revenue enhancement. Coordinate with IT staff in the development of department processes related to Medicare revenue. Develop written procedures to implement adopted policies or describe standard practices; oversee forms repository processes; coordinates with IT Department the publication and dissemination of procedures. Perform a variety of studies and provides written reports on such assigned matters as workflow, operating procedures, organizational structure, training plans, and equipment usage.

Provide technical support for users in the following areas: desktop, networking, telephone/PBX, installation and setup of new desktop hardware, A/V setups and troubleshooting, install and maintain networked printers, helpdesk assistance, application troubleshooting and support AS/400 applications.Install software and document licensing of users and network multi-user applications on LAN. Add/Change/Move Voicemail and Security Settings on Avaya Audix Voicemail/Call Accounting System. Maintain users and groups within 2003 Active Directory Network and users email on Exchange 2003 Enterprise. Maintain Users security profiles on AS/400/5250.Maintain all work requests in MIS Helpdesk Tracking System (Track-it). Ability to train users in rudimentary use of all above Applications/Systems.

Deployment services that included: site survey, cabling and installation of self-service kiosk, digital signage, POS, self-checkout, servers,and routers. Experienced with Cat5, wireless, and cellular technologies at Retail, Financial Service, C-Store, Hospitality and other large chains.

Provide immediate troubleshooting and support for desktops, laptops, and printers.Troubleshoot software and/or equipment errors and remote system connections.Coordinate follow-up, and report on service requests and projects, in-house and County Information Technology divisions, hardware manufacturers and vendors, and the State Project Office.Administer user accounts; user rights and privileges; and Outlook e-mail accounts.Provide analysis, planning and technical support to regions/programs regarding requests for new equipment, database clean up, and file history research.Work with regional and central operational staff to design, test, and install automated forms/tools and applications.

Provide user support for over 2500 user in Microsoft Office (97 & XP) applications including Outlook.Provide support on network connectivity issues on Windows NT/2003 and Novell networks.Administer user accounts using Active Directory and Netware Admin 32.Log, dispatch and follow-up initial trouble tickets from Personnel via phone, email, voicemail, and fax.Install images, software and other proprietary applications.Create status reports from exported data from ticketing system in Excel and Access.Assist in deployments in preparing for OS migration from NT to Windows XP.

Perform initial troubleshooting of applications on Windows 98, 2000 and XP operating system.Log initial service call from District Personnel via phone, email, voicemail, and fax.Ensure the service tickets are routed to appropriate group.Monitor and follow-up on all open service calls within tracking system.Keeps users informed on status of open service calls.Develop technical documentation, write FAQ's and add researched solutions to knowledge base.Lead and/or participate in special projects, as requested.

Provide client support for Office products including Outlook. Provided remote support and installed software via Windows Server terminal services. Entered and tracked trouble tickets on company proprietary software. Perform network monitoring tasks. Administer user and email accounts.

Perform hardware installations and upgrades for all computer platforms.Install patch panels, switches and routers.Perform data transfers.Run Cat 5 cable & jack terminations on 66/110 blocks.Tone and identify PBX workstations.Install POS terminals.

Advise on the use of technology and applications for over 2500 users.Perform initial troubleshoot of applications on Windows 95, 98, and 2000 OS, as well as image of new systems.Answer questions regarding desktop applications, PCs and related hardware.Ensure that user's questions are answered in a timely manner as defined by policy.Act as the user advocate, communicating the user's concerns and suggestions.Administer ID lockouts, lost passwords and other similar matters.Record trouble tickets and close appropriate cases within tracking system.Escalate complex problems to appropriate technical resources.Create weekly reports using data from ACD system.Lead and/or participate in special projects, as requested.