Dionne Chaney Email & Phone Number

Argyle, Tx, Us

Coppell, Texas

Coppell

• Quality Assuranceo Responsible for managing and leading a QA team consisting of supervisors, manual, mobile, ETL, and automation testers.o Improved existing QA standard operating procedures and created new QA processes including: Test Planning, Test Scripting, Test Execution, Test Automation, Defect Tracking, Build Deployment Approval, Mobile Testing, etc.o Effectively built a QA automation team and led team to >65% automated applications and articulated automation ROI to executive leadership saving the organization over $100K over the lifespan of existing automation and reducing testing efforts for project work.o Created a Mobile Testing Strategy including Mobile Automation.o Managed budget for QA team and participated in overall IT budget process including collecting and recording budget information from all lanes within IT. • Business Analysiso Responsible for managing and leading a Business Analysis Team consisting of a BA Manager and Business Analysts.o Created and monitored annual goals and metrics for the BA teams including KPI’s and SLA’s.o Created process for creating user stories within Jira.o Championed written repeatable processes and consistency amongst the BA team.o Expanded capabilities of the BA team to include both Support BA and Technical BA roles.• Leadershipo Introduced offshoring to the IT department, negotiated with vendors, and brought in offshore capabilities. o Provided feedback on performance of direct reports in annual performance reviews.o Participated in a multi-lane leadership team to improve overall IT processes including the SDLC and the Project Management Lifecycle.o Influenced leadership in allowing flexible work arrangements for the IT department. Created supplemental policy/guidelines that was adopted by the CIO.o Created mission and vision statements for the QA team in order to create a higher sense of purpose and direction, which also included a team name and team logo.

• Responsible for building and managing a Quality Assurance team for Saxon which includes 20+ QA Analyst in Irving, TX, Fort Worth, TX, and offshore in Pune, India.• Responsible for total vision of IT Quality Assurance at Saxon and creating and managing all test processes.• Implemented task tracking, document approval, document repository, and defect tracking processes within MS SharePoint until Quality Center was in place.• Created all Quality Assurance test processes in place at Saxon. Processes include but not limited to: Test Plan, Test Phases, Test Script, Test Management, Defect Tracking, Cross Training, QA Sign Off, Using QC for Testing, and Automation.• Lead implementation of new QA Environment so QA team would have separate environment to execute test.• Implemented HP Quality Center 10.0 including: o Researching hardware requirements and leading IT departments in installing application and database servers o Configuring & customizing the application including: Management, Test Plan, Test Lab, and Defect Modules. o Configuring QC project and group permissions and adding users using LDAP o Provided training and documentation for process and procedures to Quality Assurance, Development, and UAT Teams o Integrating with QuickTest Professional (QTP) 10 o Exporting test scripts from Excel into Quality Center o Maintaining QC in production as Site and Project Administrator• Reported on KPI’s & SLA’s of QA Team.• Involved in internal and external audits that included QA work.

• Full-time permanent senior consultant in the Managed Testing Solutions Practice. I was placed on the following projects: • SCHLUMBERGER – QUALITY ASSURANCE LEAD• CGXSOLUTIONS – QUALITY ASSURANCE MANAGER• SPECTRA ENERGY - QUALITY ASSURANCE MANAGER• LOOMIS - QUALITY ASSURANCE LEAD• SPECTRA ENERGY - QUALITY ASSURANCE LEAD• REALEC - QUALITY ASSURANCE LEAD

• Responsible for the quality and testing of multiple versions of Practice Management Health Care software with modules for patient appointments, encounters, billing, explanation of benefits (EOB), and patient accounting.• Managed multiple QA teams assigned responsibilities, interviewed, hired, and trained new employees• Created and implemented all QA processes and procedures • Merged BA and QA teams as a cost-effective approach to closing the communication gap between the two groups• Performed business analysis and created specifications• Subject matter expert (SME) of 837 EDI claim processing• Researched automated testing solutions to help team become more productive

• Created test cases and performed test execution for billing and accounting applications.

• Responsible for quality and testing of client/server compliance driven Home Health software• Team Leader for project that included merging client data with multiple databases through DTS packages and tested data integrity of merged databases using SQL Data Compare• Created test cases for end users for user acceptance testing during the beta process• Researched and tested paper claim forms and electronic claim forms for state Medicaid’s• Tested conversion of NSF electronic claim format into 837 electronic claim bill format• Managed personal database server (SQL Server). Responsibilities included creating new databases, performing database comparison, backups/restores, and creating scripts to update to latest build• Assisted in the deployment of software product builds into the QA environment

• Created test cases and performed test execution for client/server financial software that evaluates credit data and facilitates credit decisions in all areas of consumer lending.

Bs, Management Information Systems

Cstp, Certified Software Test Professional

Courses Passed: - Principles of Software Testing - Effective Test Management - Effective Test Design - Managing the Test Execution Process.