Dipal Shah Email & Phone Number

Lancaster, Pa, Us

Lancaster, Pennsylvania, United States

Bethlehem, Pennsylvania, United States

- Deliver training on Sapiens NAPCIP products to internal and client staff as needed- Develop new training materials, assessments, and presentations via various delivery options as needed. Be proficient in the functions of Sapiens NAPCIP products.

Burlington, Ma

- 2020 Gold Club award winner for values and spirit. I shared the award with my colleague Pete Marr for innovations and teamwork as we worked together for converting the Instructor-led classroom training to online training in less than a month's time.- Provide Technical Training for Access control and IP Video product portfolio.- Development and presentation of group instruction and training for installers, end-users & integrators.

Chelmsford, Ma

- Recipient of Goldie Award for dedication, ability, and attention to detail. - Prepare, maintain and distribute yearly event plans, organizing travel and exhibit schedules.- Onsite technical lead at predetermined events; responsible for functional operation of all Axis products, network connectivity, and booth support as needed.- Prepare standard operating procedures to be used by the Technical Events Engineers- Quote, negotiate and implement specialized demonstrations for new products and exhibits, as well third-party integrations

Scarborough, Ontario

- Volunteered for designing customers network infrastructure.

Lancaster, Pa

- Provide Technical Training for Video IP Product portfolio. - Development and presentation of group instruction and training for installers, end users and integrators.- Diagnose interoperability issues, product limitations or equipment problems and provide information or workarounds to resolve these issues.- Provide technical support for research and development initiatives and for the implementation of new technologies, products, or systems.- Provide and document e-solutions as well assist in creation of e-learning programs to support customers.-Supported major retail pharmacy chain in US with their physical security training program.

Mississauga, Ontario

- Development and presentation of training programs for new and current employees as well as off-site dealer shows covering peripheral devices small and large format printers, multifunction devices, fax, and copiers and their software solutions.- Decreased department overhead costs and new employee on-boarding time by 50% through increased hands-on training, and replaced paper based training through development of electronic multimedia rich training resources.- Ability to convey complete technical training materials in simple terms, using creative, hands-on methods while outlining feature/benefit aspects.- Assist in quality monitoring; enhancing training opportunities driving performance improvements.- Providing direction and technical solutions to representatives on troubleshooting and call resolution techniques.- Responding to Technical and Customer Service related inquiries (via Phone & Email) for wide range of Canon Consumer hardware & software products.

Markham, Ontario

Testing and troubleshooting of computers & peripherals, software installations for new systems.

Associate'S Degree, Database Management

Business Management

Computer Repair And Refurbish,, Certificate

Engineering, Electronics

Electronics and Radio communication College Degree

Education record