Dipanjan De Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Kolkata, West Bengal, India

Currently working in one of the biggest Danish Telecommunications company as Infrastructure Project Manager & Agile Scrum Master. *Experienced in managing development projects using Agile methodology as a Scrum Master.*Having hands-on experience in PI planning, Project planning, Sprint planning, User story creation, Story point estimates, Sprint ceremonies using JIRA/ Confluence tool.*Hands on experience in managing critical projects to implement IT Service Management Processes (Major Incident Management, Problem Management, Change Management, ORR Onboarding Process, SACM process, Request Fulfillment process, Event Management process) for client organization using ITIL framework.*Posses excellent knowledge in preparing Project plan, budget estimation, risk analysis reports, project governance structure, SLA reports as per customer needs.*Experienced in creating and managing High-level requirement document, Project Agreements and present it to C-level Stakeholders.*Experienced in creating RACI model and Project Plan to ensure smooth delivery.*Experienced in estimating & managing Project Budget, CAPEX budget form and tracking the same through out the project life-cycle.*Ensured Proper Risk Analysis is done and risks are mitigated on time.*Experienced in preparing multiple business reports related to Project and present it to Business Stakeholders using automated reporting solution.*Experienced in creating and managing Project legal documents in line with Contractual clause.*Having experience in establishing Project Governance model, Coordinating SteerCo meetings with Business Stakeholders.*Also experienced in Storage migration, O365 product migration, Network Security enhancement and various critical infrastructure migration projects.

Denmark

Worked in one of the biggest Danish Telecommunications company as Infrastructure Project Manager. Responsibility was to managing critical Infrastructure Security Projects till its closure.*Experienced in managing Network Security Projects and O365 migration project efficiently.*Experienced in creating and managing High-level requirement document, Project Agreements and present it to Business Stakeholders.*Experienced in creating RACI model and Project Plan to ensure smooth delivery.*Experienced in managing & estimating Project Budget/Cost, timely review of the same and preparing revenue forecast report to business stakeholders.*Ensured Proper Risk Analysis is done and risks are mitigated on time.*Experienced in creating work packages for Technical SME's for smooth execution of Project deliverables.*Experienced in preparing multiple business reports related to Project and present it to Business Stakeholders.*Experienced in creating and managing Project legal documents across vendors.*Ensured business critical projects are delivered on time and drive them towards successful closure.*Experienced in coordinating SteerCo meetings, Business meeting with C-Level customer executives

Kolkata Area, India

Experienced in managing Major Incident Management, Problem Management, Change Management processes in IT Operation for one of the biggest Danish Telecommunications company.Major Roles & Responsibilities:*Ensuring maintenance of Major Incident, Problem Management, Change Management process smoothly across vendors.*Hands on experience in handling SRT/TF on major incidents and ensured business communication are published and SRT/TF are scheduled right on time.*Ensured all critical incidents are solved within agreed SLA and Problem Management Task-force or Technical Meetings are scheduled right on time for root cause analysis and identifying permanent solution across vendors.*Experienced in preparing MTTR calculation, SLA report preparation using Power BI. *Ensuring rigorous follow-up on Reactive or Proactive problem tickets to ensure zero recursive incidents.*Initiating Backlog reduction drive on Problem Tickets and preparing Backlog Reports.*Optimized the PM process and introduced Kepner Tregoe RCA techniques to have accurate drilldown facility & track actions mechanism.*Experienced in analyzing Business critical changes before go-live and ensured all the precautionary measures are in place to eliminate any business interruption.*Hands-on experience in coordinating CAB/E-CAB meeting & traceability analysis for all production or test changes.*Ensuring Release or Normal Changes are tagged with Problems in IT Service Management tool.*Ensuring Process documents are updated on time.*Creating Backlog report, SLA reports to present Customer C-level stakeholder.*Drive KPI & Monthly reports and ensure performance*Hands-on experience in Process Transition from incumbent vendors following industry standards.

Denmark

Experienced in managing and implementing Major Incident Management, Problem Management process for one of the biggest Danish Telecommunications company.Major Roles & Responsibilities:*Ensuring maintenance of Major Incident Management process smoothly across vendors*Ensuring Service Restoration Meetings (SRT or Task-force) are scheduled right on time for quick resolution of high-priority incidents (P1/P2).*Ensuring E-SRT are scheduled on time in case of disaster or Business Critical Incidents and Major Incident notification are sent to Higher Management on time.*Ensuring Major Incidents are resolved within agreed SLA and services are restored on time.*Experienced in publishing major incident notification in Digital platform across customer's organization.*Ensuring Major Incidents Reviews (MIR) are done and Initial root cause are analyzed right on time and problem tickets are opened for permanent resolution. *Ensuring rigorous follow-up on Reactive or Proactive problem tickets to ensure zero recursive incidents.*Initiating Backlog reduction drive on Problem Tickets and preparing Backlog Reports.*Optimized the PM process and introduced Kepner Tregoe RCA techniques to have accurate drilldown facility & track actions mechanism.*Ensuring Emergency Changes or Urgent Changes are properly analyzed and implemented to resolve Major Incidents as per business needs.*Established quality gates in Change process, ensure traceability analysis for all changes to minimal the impact on upstream & downstream relations - resulting in reduction of change causing incidents*Drive KPI & Monthly reports and ensure performance*Experienced in MTTR reduction drive, preparing automated reporting framework using Power BI tool.*Preparing SLA reports for all Major Incidents reported and presented it to Customer C-Level Stakeholders.*Implementing Major Incident Management process flow in IT Service Management, creating process documents during transition.

Kolkata, West Bengal, India

Experienced in managing and implementing Incident Management processes for one of the biggest Danish Telecommunications company.Major Roles & Responsibilities:*Ensuring maintenance of Incident Management process smoothly across vendors*Ensuring Service Restoration Meetings (Task-force, Technical Meetings) are scheduled right on time for quick resolution.*Ensuring rigorous follow-up on P3, P4 incidents across vendors*Initiating Backlog reduction drive on no low-priority incidents and preparing Backlog Reports*Ensuring proper analysis on recursive low priority incidents and creating proactive Problem tickets for further mitigations*Ensuring Release or Normal Changes are tagged with incidents in IT Service Management tool.*Ensuring Process documents are updated on time.*Creating Backlog report, SLA reports to present Customer C-level stakeholder.*Drive KPI & Monthly reports and ensure performance*Implementing Incident Management process flow in IT Service Management, creating process documents during transition.

Pune, Maharashtra, India

Worked in one of the biggest UK Telecommunications company as Application Support Specialist. They had outsourced their operation to Tech Mahindra Ltd. I was responsible for application support & maintenance activates by following ITIL methods.*Managing BAU activities like application maintenance, server maintenance using UNIX Shell scripting*Managing critical deployments*Managing monthly billing process, yearly accruals data using Geneva-RBM Billing tool*Preparing weekly, monthly reports.*Ensuring incidents, problem tickets are up to date as per investigation* Server start-stop, application start-stop activities.