Dipankar De Email & Phone Number

Mumbai, Mh, In

Mumbai Metropolitan Region

- Service Line Leader and Delivery Head for a Global Enterprise Middleware & Application Integration Business Unit | Ensure profitable growth for the BU and across strategic & key accounts.- Providing and implementing digital solutions using middleware integration in banking, healthcare, consumer, and communication sectors.- Create, Maintain and Enhance Solutions and Accelerators & Frameworks that help customer achieve efficiency, faster delivery, and quality outcomes. Collaborate and support growth with solution and engagement propositions, innovation & value led delivery, driving Service Line and Vertical expansions.- High-level guidance for important customer interactions with the goal of strengthening customer bonds, establishing trust by offering advice, delivering value, and improving customer happiness.- Competency development: Foster a culture and atmosphere of positivity and learning, enhancing abilities and empowering the workforce to adjust to new technology, processes, solution areas that involve ongoing learning & expanding skills as per demand (Azure Integration Services, Confluent/Kafka)

Mumbai, Maharashtra, India

- Delivery Partner for Middleware and Application Integration programs and projects | Deliver flawlessly on all accounts with a focus on Banking, Financial Services, and Insurance.- Program & Project Oversight across all delivery areas | Handle & Reduce program level risks and issues through proactive actions. Supervising Implementation of middleware integration using TIBCO, MuleSoft, Boomi, IBM, Oracle & Opensource technologies.- People & Operations Management | Grow business through recruitment and development of skills | Maintain & Enhance KPIs – CSAT, Growth, Profitability, Utilization, Attrition.

Mumbai Metropolitan Region

o Delivery head for a global team for strategic & growth accountso Consulting and delivery of digital solution in BFSI & EdTech domainso Strategic oversight on key customer engagements with focus on deepening customer relationships, building trust through consultative engagements, value led delivery, enhance customer satisfactiono Engage and support growth with solution and engagement propositions, innovation & value led delivery, fueling vertical & practice (intelligent engineering, cloud, salesforce) growths o Championing innovation and ensuring revenue growth through value led delivery,o Talent transformation: Promote an environment and culture of learning and positivity, building skills and enable the workforce to adapt to new technology, processes, solution areas that includes continuous upskilling & cross skilling as per demand (AWS, Azure, Salesforce, Confluent/Kafka)

Mumbai Metropolitan Region

Operations Head:- Delivering top- & bottom-line growths with a view on all aspects of operations including General & Administration, Infrastructure and Marketing costs - Strategic oversight on all key customer engagements with focus on deepening customer relationships, building trust through consultative engagements- Engage and support growth team with solution and engagement propositions, fueling horizontal and vertical growths - Wining new logos through innovative and compelling proposals, leading the Solution Group in driving all key opportunities.- Deliver projects within budget, timeline and as per customer expectations- Groom and mentor the second line on key business acumen, competencies and skills- Promote an environment and culture of learning and positivity, building skills and enable the workforce to adapt to new technology, processes, solution areas

Mumbai Area, India

• Consulting & business head of digital learning in Times Professional Learning: strategizing Times’ digital learning foray, including setting up of India business and building a full stack product, solution, platform and service offerings• Responsible for - Building a 3-year strategy that identifies product, solution, platform and service areas, - Sectors and/or organizations to target,- Creating a sustainable & profitable digital ecosystem along with learning experience platform that supports corporate learning business along with retail business wherever there is synergy. This includes architecture & process definition, capability definition, fit-gap analysis of available product and build/buy, operate and transfer decisions. - Manage overall growth of business with focus on account acquisition & development, - Execution of sales, marketing & delivery plan including building the customer facing team, • The role was a P/L one that includes top- and bottom-line achievements

Mumbai Area, India

Mumbai Area, India

• Currently delivery head of the largest unit in Tata Interactive Systems: designing, developing & delivering large & complex projects for key global accounts,• Responsible for both top & bottom line growths, have consistently achieved double digit yearly revenue targets through winning & execution of new business, • Responsible for leading key sales pitches by defining solution to address specific business goal; led the solution team in winning multiple large deals in 2017-18; specializes on learning solution in areas of sales, supply chain & logistics, customer service, new hire induction, & organization change management.• In 2017-18, assigned with independent global delivery responsibility of a new “Experience Design” vertical that includes: o the vertical’s incubation by defining vision, mission, value proposition / offering,o fuelling revenue growth through customer engagements and market strategy,o establishment and adoption of best practices, processes & technologies,o building strategic alliances.The vertical is a recognized thrust area for revenue growth in the organization. Till date, the vertical has sizable new business and exceeded the first year target.• Engage customers for strategic projects, consult on adoption of new age digital technologies like virtual, augmented & mixed realities to create experiential learning aligned with business objectives.• A certified trainer in general management using TOPSIM suite of simulation products, has delivered management development program training to external and internal management professionals.

Mumbai Area, India

Achievements include:- Execution of 300+ consulting, content & platform development projects - Implementation of new delivery models that gave breakthrough cost & service efficiency to win and serve large business for telecom clients in the US and Europe- Application & implementation of new solution design to foray into the UK market - Sustain growth & profitability in all accounts- Blending product sales with strategic transition management services to expand into new solution space

Mumbai Area, India And Pune

Managing Consultant, Systems Integration. Specializing in: - IT Transformation Program Management- Business & Process Transformation Management through IT and/or ITES- Business Consulting in Telecom BSS domainAs the Prepaid Transformation Lead for one of the largest Indian Telecom operator, led the Consulting & System Integration Transformation program that saw never-done-before IT led business transformation across the Prepaid Business Support Systems (BSS) facilitating faster time to market products & services: - Implemented & rolled out BSS across telecom circles that entailed planning & execution across business, architecture, IT infrastructure, Application Maintenance, and operations team. It included CRM, EAI, Operational Data Store (ODS), Promotion & Loyalty Management, Number & SIM Management, and Activation Management.- Led first of its kind near-real-time Promotion & Loyalty Management System implementation in the prepaid domain that included defining business requirements, analyzing system integration capabilities of Ericsson IN, Telcordia IN, ZTE IN, Comptel EventLink systems, Siebel CRM, and building the bespoke system along with ODS.- Led the rollout of a first of its kind bespoke Number & SIM Management System integrated with Comptel InstaLink, Ericsson IN, Telcordia IN, providing bulk provisioning capabilities at the BSS level. The system was also integrated and choreographed with the Activation System to provide real time activation across the BSS along with Mobile Number Portability (MNP) capability. - Led the prepaid BSS team in architecting & implementing the process choreography & automation required for Mobile Number Portability (MNP) in record time.- Upgraded the Prepaid BSS stack to support the 3G rollout pan India.- Instrumental in winning additional transformation projects like implementation of MNP and 3G services in Key BSS. - Was part of the SO Sales team that won a large Malaysian Telecom SO deal for IBM

Mumbai Area, India

IT Consulting & Delivery (Special Business Programs) of programs involving IBM product suite like WebSphere, Tivoli, DB2 & Rational Achievements included:- Best Project Manager (ASEAN) Award, Peak Performance Award, Bravo Award for successful implementation of programs involving Key IBM software platforms.- Program Manage the design, development, implementation of Internet Banking for a large Indian private multinational bank using IBM suite of WebSphere, Tivoli and DB2. The program achieved seamless migration from existing oracle to IBM platform and integration of mission critical customer facing banking applications like FLEXCUBE.- Consulting on project management process & tools (Rational) for a large ICT client of IBM- Consulting & Design of Enterprise Application Integration (EAI) for a large telecom player of India

Mumbai Area, India

Achievements include:- Delivering projects consistently on-time and within budget- Star Trainer Award for training other PMs on Project Metrics and Processes

Mumbai, Kolkata And Bangalore

Group Management TraineeDelivered projects across group companies Birla Sunlife Insurance, Hindalco and PSI Data Systems. In Birla Sunlife analysed and finalized the MIS requirements across functions & roles. In Hindalco analysed the Aluminum demand across Eastern region and recommended a marketing plan to sustain and grow the market by plugging existing service gaps. For PSI worked on redesign of the payroll module of the Lawson ERP.

Master Of Business Administration (M.B.A.), Information Systems & Marketing

Activities and Societies: MAXIM Graduated with specialization in Systems and Marketing. Summer Internship at SRF India, project on Demand.

Bsc, Physics Honours, First Class With Distinction

Major in Physics