Dipendra Kumar Ray Email & Phone Number

Doha, Qatar

Bardibas, Nepal

Contract Closure.

Janakpur, Nepal

Fruits and vegetables Farm

Malaysia

Effectively managing the daily operations of Front Office and all over operation in camp for over 14100 beds.Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.Ensure that all financial report procedures are in compliance.Conduct regular weekly & monthly meetings with members of the Housekeeping / Laundry and Front Office to address current initiatives, projects and long term goals.Pro actively identify potential guest issues.Manage housekeeping / Laundry in day-to-day activities.Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.Developed and implemented processes and procedures for assigned departments which support achievement of service and financial goals.Analyzed business forecasts and schedules accordingly.Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.Provided ideas and suggestions for new products, services, technology and processes to ensure the Camp’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.Performed all front office duties when necessary. Prepared front office activity reports for review.Responsible for all room allocation and allocate as per Room type / company / nationality / Position etc.

Effectively managing the daily operations of Front Office and all over both Camp A&B.Participates in property initiatives.Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.Ensure that all financial report procedures are in compliance.Conduct regular weekly & monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals.Pro actively identify potential guest issues..Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.Developed and implemented processes and procedures for assigned departments which support achievement of service and financial goals.Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.Participated in formulating selling strategies and rate structures.Monitor daily Front office system, Bar system, Agility system, Camp Security activity, ESS Compass Camp Transport service, Recreation, IT, Potable water.Coordinate camp facility maintenance and housekeeping team for smooth operation. Prepare monthly duty schedule of front office staff, transport and security and strictly monitor time management that has been not to exceed extra working hours.Prepare daily financial report, such as company wise upgraded meal, nonresident meal, Reserved but un-occupied beds and others required by ESS Compass management.Prepare all reports and format required by ESS Compass Camp management and Head office management for business purpose. Prepare & check invoices from / for third party.Manage Camp Bar operation (Stock checks and placing orders with suppliers / Customer suggestion - Feedback / Manage Bar management system –BMS / Setting prices and hours / Ensuring that the bar meets legislative regulations etc.)Assist Project manager and Key account manager for any administrative / reports requirement.

B.A., Mathematics

Study Major Mathematics

The Leadeship And Supervisor Training Program, Customer Service Management

Activities and Societies: Safety TrainingSafety Training

Electrical, House Wiring

Electrical House Wiring

Intemediate Of Science(I.Sc.), Science, A+

Activities and Societies: I.SC.I.SC.

Diploma In Computer, Ms Office

Activities and Societies: Diploma in Computer TrainingDiploma in MS Office

High School, School Level, A

Activities and Societies: TrainingSafety Training