1. Estuate Software, Project: Sparta Systems, TWD Platforms July’2019 – Till DateRole: CRM Business Analyst Responsibilities:• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.• Understanding the customer requirements on various healthcare compliances, conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis. • Worked towards preparation of requirements management plan, business and functional requirement documents, negotiating with product management on scope limitation and effort estimation.• Created process flow diagrams and mock-ups to facilitate better system understanding.• Created new custom objects, assigned fields, designed page layouts, designed workflows, custom tabs and components, Set Validation Rules, Access and Permission set in Salesforce platform.• Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects• Helped team in implementing new workflows, automated approval processes and automated new processes using process builder.• Serve as liaison between customers and team developers to overcome applications issues and maintain established business relationships.• Prioritizing Product backlog (using JIRA and Confluence), grooming user stories and planning.

• Requirements Gathering, Requirements Elicitation, Stakeholder Management, Client interaction, User Stories, Acceptance Criteria, User stories grooming, Use cases, Process Flow Diagrams, BRD, SRS• Requirement Analysis, Feasibility Analysis, Prioritization, Impact analysis, Gap Analysis, Data Analysis, AS-IS to TO-BE workflow, Effort Estimation• Product Roadmap and Planning, Product Backlog Management, Product Backlog Refinement, Release Planning. • UAT, Backlog Grooming, Sprint Planning, Sprint Reviews.• ER Diagrams, Process Flow Diagrams using BPM notations, Flow Charts using MS Visio and Lucid Charts.

Management Student, Information management and Marketing

1. Accretive Health Services, Projects: Authorization Automation/Revenue Cycle Management(RCM) May’14 – Mar’16 Role: Software Quality Analyst/Business Analyst (Domain: US Health Insurance)Responsibilities:• Assured software delivery with high quality.• Knowledge of SDLC and experience of working in AGILE scrum methodology• Leading QA team members• Expertise in developing and maintain overall Test Methodology and Strategy, Documenting Test plans, Test Cases, Executing Test Cases and Test Scripts, user acceptance testing based on baseline requirements.• Client Interaction, Requirement gathering, Requirement analysis, Business cases.• Assisted Product Owner in scope estimation and work breakdown structure (WBS) to meet Project Milestones.• Actively involved in estimating efforts, story points and estimate work within team for current development cycle. • Liaise between business personnel to understand the functionality and processes and implement those in creating test scenarios.• Actively involved in Business Process Engineering, Business Process Re-Engineering, Gap Analysis• Analyzing processes using workflow diagrams (Visio) and AS-IS and TO-BE workflows for the system under design, Preparation of Requirements Traceability Matrix.• Identifying documenting and linking business requirements into functional requirements (BRD, SRS), User stories, Use cases.

Worked in multiple projects for clients such as : Merck, Mc Milan publication,Starwood hotels and Resorts, Corbis Images Inc.Roles and Responsibilities includes :• Requirement analysis, Creation of test cases, test execution, unit, integration and regression testing• Liaise between business personnel to understand the functionality and processes and implement those in creating test scenarios.• Ensuring good quality software delivery meeting all the customer requirements and regulations • Analyzed and reviewed reports and data, using data warehouse and ETL solutions.• Performed CAPA (Causal Analysis and Preventive Action) of defects, troubleshooting, Root Cause Analysis.• Actively involved in project quality control procedures.

3. HCL Technologies Limited, Project: Corbis Images Inc (USA) May’10 – April’14 Role: Software Engineer (Domain: Ecommerce) Responsibilities:• Requirement analysis, Creation of test cases, test execution, unit, integration and regression testing.• Client interaction, User Stories, Use cases, Database, Defect Management.• Actively involved in planning and grooming sessions for requirements understanding and convert those to test scenarios.• Preparing test scenarios and test cases using BRD, Use cases.• Understanding functionality of application and Preparing and sharing Functional Process documents, Use Cases and flow diagrams within the team.• Mentoring new team members.• Actively participated in User Acceptance Testing (UAT) assisting clients with test execution.• Sending status and bug reports to clients on daily basis.