 Policies, procedures & IT governance framework; Leading efforts to improve IT processes. Evaluating Digital Platform and providing tactical & strategic direction for various strategic initiatives/Projects - Digital Curriculum - LMS;  Slashed IT Incidents 20% by transforming key partnerships and IT operations to drive reduction via change management, system automation, incident prevention, fast resolution, and network resilience  Cut licensing & service cost by 20% with strategic forecasts and negotiations for enterprise level agreements.  Increased reliability, expanded performance, and cut support expense nearly by 15% with consolidation of disparate network systems into centralized network. IT infrastructure & ERP setup for 11 new schools; maintains availability, integrity of all computing environments, web, networks, systems, and information assets across 38 locations Transforming IT Platform; consolidation of IT Services to Cloud Platform; AWS & Azure Online Services  Commissioning of appropriate & effective governance; IT Audits | Annual IT budget & Resource Planning, monitoring & Controlling

 Leading Oracle E-Business Suit (ERP) implementation and integration with Global Enterprise Applications Managing project scope, goals & deliverable aligning business requirements; outsourced application development Managing Data Center, WAN/LAN, MPLS, Networking & Desktop computing, wireless network, telecom systems, Video Conference System, and IT infrastructure across PAN India Lead the installation/relocation of organization main data center at Mumbai while setting up branch offices at Hyderabad & Gurgaon offices . Administer, maintenance & monitor all activities related to analysis and implement all data center plans. Manage relationships & compliance with service providers; Defining Execution Models, SOW and Invoicing  Manage service provider quality & performance to ensure that services are according to the desired SLAs  Manage IT reviews & execution with senior management (Business & IT) to align strategies respectively  Implementing ITIL & ITAM Process & Practices to optimize resources utilization  Formulate and negotiate IT outsourcing contracts, MSA & SLAs to meet outsourcing objectives  Maintains staff by recruiting, selecting, orienting, and training employees; for all India entities including corporate and SPVs Accomplishes financial objectives by forecasting requirements; preparing an annual IT budget; scheduling expenditures; analyzing variances; initiating corrective action.Maintains quality service by establishing and enforcing organization standards.

 Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence Provided delivery management to ensure customer satisfaction and reference-ability Expertise in strategic, enterprise product (MS Project Server) evaluation, customization & global implementations for keys customers, worked closely with Microsoft on product evaluation Headed a critical Systems Group, successfully built robust and scalable systems which provided the bedrock for project management @ Mastek. Re-engineering IT applications, aligning it to organization’s strategic goals. Represented internal IT group in Corporate CCB, OPG, Global-PMO, IT strategic & Operational Mngt Group Working along with PMO executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management. Actively involved in various IT Cost Benefit initiatives, Make or Buy & In-House or Out-Sourcing decision making Implementing ITIL Process & Practices initiatives to bring improvements in various areas of IT responsibility Managed Productions Environments, Application Development, Architecture & Infrastructure, Estimations, Change & Service management. Implementing productivity, quality, & customer-service standards; completing IT audits  Managed IT infrastructure (Storage, Network & Computing); Setting up a Global Application Support Desk  Accomplished human resource objectives by recruiting, orienting, coaching, counseling, and disciplining resources; communicating job expectations; appraising and reviewing job contributions; compensation actions

 Manage the development of the B2C portal for e-Procurement and fulfillment platform for business consumables Head the development an ERP System, eOPCS 1.0 for SMEs to meet the functional & operational needs of a retail organization, making IT as enabler for the business and providing competitive edge. Coordinate and facilitate consultation with stakeholders to define business and systems requirements Lead the technology space, implementation & deployment of IT resources across PAN India  Application Support, IT infrastructure, Operations Management, End User Services Managing technology and IT resources; make recommendations for purchase of technology resources