Diptesh Patel Email & Phone Number

Presently associated with People to Go (Technical Support Consultant) . Comprehensive understanding of client’s needs for the proper management and delivery of projects. Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. A keen learner with ability to work under pressure and meet deadlines. Possesses strong communication and inter-personal skills.

 Preparing technical documentations and specifications required. Evaluating and assessing requirement of system software. Selecting appropriate technologies for development approach. Monitoring development activities and reporting project progress. Managing and providing technical guidance/ support to the project team. Delivering and implementing the project as per scheduled milestones Test the Photocopier in Network  Handled the tasks of configuring TCP/IP and DHCP Troubleshooting problems in IBM, HP Desktops Coordinating with the vendors & service providers for procurement, service, warranty, replacement & repairing. Established interdepartmental and lab-specific file and printer sharing system

 Providing L2 Support. Working in a Data center Environment.  Maintaining Network of 44 Depot, 6 Zonal Offices & providing technical support to 14 Member Unions. Network designing, Implementation, Security. Configuration of PIX515e firewall for network security & connecting remote user through IPsec VPN. Configuration of VPN router for Site to Site VPN tunnel. Monitoring the Network & Servers using tool Nagios & Snappimon.  Maintaining the corporate email & web servers www.amul.coop/mail, www.amulwd.com, www.amul.in. User creation, deletion, modification, policy, backup.  Configuration & Managing of Squid, DNS, LDAP, Apache, Samba, Sendmail, Postfix, FTP, SSH, Telnet, DHCP, NFS, IPtable services on Redhat 9.0 & Fedora 10,11.  Designing, Installation, Managing & Configure of campus Wi-Fi ,LAN, MAN Access Points & Devices. Deployment of Structured Cabling. Managing Oracle base customize application EIAS, HOC, HOD on Blade server.  Installation & Administrator of Windows 2003 server, Creating PDC, BDC and Standalone Server. Creating user, group policy, Planning and assigning permission to files and directory, Assigning NTFS permission to files and Directory , assigning sharing permission to user, Mapping network drives, Installation & configuring DHCP server, WIN server, DNS server, Remote Access Server, Internet Information Server , Setting up Network Printer etc.  Managing AMC of hardware, call coordination, call report, call progress, and SLA.