Brijesh Patel Email & Phone Number

Calgary, Ab

Oversaw all aspects of hardware and software issues in both laptop and desktop systems, including software installations and configuration. Guide all on-site installation, repair, maintenance and test tasks. Manage deployment and repair of Desktops, laptops, monitors, and printers. Support MS Office 2016 suite and Office 365• Active Directory User Account Management• Used best practices to update knowledge-based manuals and websites for technicians to access nationwide.•… Show more Oversaw all aspects of hardware and software issues in both laptop and desktop systems, including software installations and configuration. Guide all on-site installation, repair, maintenance and test tasks. Manage deployment and repair of Desktops, laptops, monitors, and printers. Support MS Office 2016 suite and Office 365• Active Directory User Account Management• Used best practices to update knowledge-based manuals and websites for technicians to access nationwide.• Improved methods to keep track of numerous automatic and self-generated service tickets to always meet required SLA with 98% accuracy while under strict deadlines and heavy workloads.• Maintain a detailed, comprehensive inventory of all desktop and laptop parts in a database to ensure replacements are checked in/out accurately during and after a service repair as well as documentation of vendor activities.• Sought as a subject matter expert in using SCCM for OS deployment and installation of various applications• Expand professional expertise on ITIL concepts for consistently smooth operations of all IT services provided to clients, driving customer satisfaction rating increases of up to 95%.• Extensively worked with service desk tools system (Remedy), including creation and response to Remedy tickets. Show less

Okotoks, Ab

Promoted/suggested/sold quality tech services using superior product and service knowledge. Handled installing Microsoft Office Suite and configuring Outlook, as well as printers and other technology devices. Repaired Apple computers/desktops, installed Mac OS and iOS on mobile devices, and configured mail clients on Mac to ensure superb outcomes. Conducted virus removal and installation of security programs in addition to router configuration and network support.• Streamlined methods for… Show more Promoted/suggested/sold quality tech services using superior product and service knowledge. Handled installing Microsoft Office Suite and configuring Outlook, as well as printers and other technology devices. Repaired Apple computers/desktops, installed Mac OS and iOS on mobile devices, and configured mail clients on Mac to ensure superb outcomes. Conducted virus removal and installation of security programs in addition to router configuration and network support.• Streamlined methods for install/repair/upgrade and configuration of laptop, desktops, compatible hardware and PC OS’s, including troubleshooting, reducing average resolution time by 85%.• Sought to provide clear, reliable tutorial to 100+ users for Windows 10, Mac OS and MS Office.• Delivered the best possible tech support via Phone as well as onsite tech support to small businesses and home users; resolved an average of 10 tickets daily, 70% above company average.• Enhanced procedures for managing record using ticketing system and ensured complete customer satisfaction.• Designated as the primary knowledge resource in using and troubleshooting the latest technology Show less

Calgary, Canada

Analyzed/troubleshot Windows issues and quickly resolved problems. Performed router, firewall, and wireless devices configuration in addition to MFP Printer installation/issue resolution/repairs. Handled internet connectivity support for 70+ home users.• Coordinated with a diverse IT team to handle antivirus installation and backup services as per user requirements, and guaranteed effective POS installation and configuration.• Attended numerous calls from small businesses and provided… Show more Analyzed/troubleshot Windows issues and quickly resolved problems. Performed router, firewall, and wireless devices configuration in addition to MFP Printer installation/issue resolution/repairs. Handled internet connectivity support for 70+ home users.• Coordinated with a diverse IT team to handle antivirus installation and backup services as per user requirements, and guaranteed effective POS installation and configuration.• Attended numerous calls from small businesses and provided exemplary support for IT services covering email management, small office networking, and printer services.• Revamped software installation and hardware upgrades to better meet nuanced user requirements.• Offered support for Google Apps and system modification to meet strict custom application requirements. Show less

Vadodara Area, India

Orchestrated installation, configuration & administration of Windows XP, Vista and Windows 7, Linux and Mac OS. Performed well-received planning, installation & maintenance of Windows 2003 Server/2008. Chosen to manage MS Exchange and Win learning Software administration, configuration of Video Conference devices/ Cisco VoIP Devices, and daily/monthly backup tapes (including restores). Restructured periodic backup of mail and confidential data through expert utilization of Retrospect corporate… Show more Orchestrated installation, configuration & administration of Windows XP, Vista and Windows 7, Linux and Mac OS. Performed well-received planning, installation & maintenance of Windows 2003 Server/2008. Chosen to manage MS Exchange and Win learning Software administration, configuration of Video Conference devices/ Cisco VoIP Devices, and daily/monthly backup tapes (including restores). Restructured periodic backup of mail and confidential data through expert utilization of Retrospect corporate software.• Complied with all corporate policies and procedures in the impeccable deployment, configuration, maintenance and monitoring of active network gear (switches routers, firewalls).• Selected to manage SharePoint services, user permission, and modification of SharePoint application due to technical expertise, and diligently administered Active Directory environment with multiple sites.• Performed exhaustive diagnostics and troubleshooting of system issues and printer issues; accurately documented tickets/resolutions and maintained equipment inventory lists to enhance organizational coordination.• Oversaw entire Virtualization infrastructure for Hyper V and ESXi servers, and configured and administrated FTP, web server, and SharePoint server, and dramatically improved related productivity.• Kept track of IT assets covering hardware and software licenses, and ensured superlative security monitoring through the rigorous control and application of antivirus and firewall software. Show less

Edison, Nj

Performed documentation of requirements. Used JUnit for regular unit testing and Deployment in WebLogic server. Provided consistently exceptional support during user deployment and acceptance testing. Performed code review/unit testing/preparation• Implemented specialized process systems using Java and Oracle database.• Designed/modified the Oracle database tables/packages/procs/functions/triggers and Java classes for new requirements, and increased related query performance by… Show more Performed documentation of requirements. Used JUnit for regular unit testing and Deployment in WebLogic server. Provided consistently exceptional support during user deployment and acceptance testing. Performed code review/unit testing/preparation• Implemented specialized process systems using Java and Oracle database.• Designed/modified the Oracle database tables/packages/procs/functions/triggers and Java classes for new requirements, and increased related query performance by 60%.• Suggested a vital change in code modification, which increased implementation efficiency by 50%.• Identified critical old bugs and implemented bug fixes for all, including time-sensitive issues raised by QA.• Elected to oversee R&D for various issues found in device testing/Webservice API.Additional Experience: Food Service Manager, Subway: 2014 – 2015 / Help Desk IT Support, Job Excel: 2010 – 2012 / Web Developer, U21 Media Solutions: 2006 – 2008 / System Administrator, WorkStation Pvt Ltd: 2004 – 2005 Show less