Brijesh Patel Email & Phone Number

Calgary, AB

• Oversaw all aspects of hardware and software issues in both laptop and desktop systems, including software installations and configuration. Guide all on-site installation, repair, maintenance and test tasks. Manage.
• Active Directory User Account Management
• Used best practices to update knowledge-based manuals and websites for technicians to access nationwide.
• … Show more Oversaw all aspects of hardware and software issues in both laptop and desktop systems, including software installations and configuration. Guide all on-site installation, repair, maintenance and test.
• Improved methods to keep track of numerous automatic and self-generated service tickets to always meet required SLA with 98% accuracy while under strict deadlines and heavy workloads.
• Maintain a detailed, comprehensive inventory of all desktop and laptop parts in a database to ensure replacements are checked in/out accurately during and after a service repair as well as documentation of vendor.

Okotoks, AB

• Promoted/suggested/sold quality tech services using superior product and service knowledge. Handled installing Microsoft Office Suite and configuring Outlook, as well as printers and other technology devices. Repaired.
• Streamlined methods for… Show more Promoted/suggested/sold quality tech services using superior product and service knowledge. Handled installing Microsoft Office Suite and configuring Outlook, as well as printers and.
• Streamlined methods for install/repair/upgrade and configuration of laptop, desktops, compatible hardware and PC OS’s, including troubleshooting, reducing average resolution time by 85%.
• Sought to provide clear, reliable tutorial to 100+ users for Windows 10, Mac OS and MS Office.
• Delivered the best possible tech support via Phone as well as onsite tech support to small businesses and home users; resolved an average of 10 tickets daily, 70% above company average.
• Enhanced procedures for managing record using ticketing system and ensured complete customer satisfaction.

Calgary, Canada

• Analyzed/troubleshot Windows issues and quickly resolved problems. Performed router, firewall, and wireless devices configuration in addition to MFP Printer installation/issue resolution/repairs. Handled internet.
• Coordinated with a diverse IT team to handle antivirus installation and backup services as per user requirements, and guaranteed effective POS installation and configuration.
• Attended numerous calls from small businesses and provided… Show more Analyzed/troubleshot Windows issues and quickly resolved problems. Performed router, firewall, and wireless devices configuration in addition to MFP.
• Attended numerous calls from small businesses and provided exemplary support for IT services covering email management, small office networking, and printer services.
• Revamped software installation and hardware upgrades to better meet nuanced user requirements.
• Offered support for Google Apps and system modification to meet strict custom application requirements. Show less

Vadodara Area, India

• Orchestrated installation, configuration & administration of Windows XP, Vista and Windows 7, Linux and Mac OS. Performed well-received planning, installation & maintenance of Windows 2003 Server/2008. Chosen to manage.
• Complied with all corporate policies and procedures in the impeccable deployment, configuration, maintenance and monitoring of active network gear (switches routers, firewalls).
• Selected to manage SharePoint services, user permission, and modification of SharePoint application due to technical expertise, and diligently administered Active Directory environment with multiple sites.
• Performed exhaustive diagnostics and troubleshooting of system issues and printer issues; accurately documented tickets/resolutions and maintained equipment inventory lists to enhance organizational coordination.
• Oversaw entire Virtualization infrastructure for Hyper V and ESXi servers, and configured and administrated FTP, web server, and SharePoint server, and dramatically improved related productivity.
• Kept track of IT assets covering hardware and software licenses, and ensured superlative security monitoring through the rigorous control and application of antivirus and firewall software. Show less

Edison, NJ

• Performed documentation of requirements. Used JUnit for regular unit testing and Deployment in WebLogic server. Provided consistently exceptional support during user deployment and acceptance testing. Performed code.
• Implemented specialized process systems using Java and Oracle database.
• Designed/modified the Oracle database tables/packages/procs/functions/triggers and Java classes for new requirements, and increased related query performance by… Show more Performed documentation of requirements. Used.
• Designed/modified the Oracle database tables/packages/procs/functions/triggers and Java classes for new requirements, and increased related query performance by 60%.
• Suggested a vital change in code modification, which increased implementation efficiency by 50%.
• Identified critical old bugs and implemented bug fixes for all, including time-sensitive issues raised by QA.