Dirk Dams Email & Phone Number

Welkenraedt, Walloon Region, Belgium

My career in the telecommunications industry has been impressive.From programmer to team leader at Ericsson.From support engineer to department manager at Vodafone.Technically adept and very committed to dealing with people, I was surprised by a burnout in 2023. I have recognized my weaknesses and learned to use them to my advantage or to turn them into strengths:- Always be there for others- Always do everything perfectly- Always do everything myself- Never say NOAs a result, I managed to manoeuvre myself out of this misery and build my own company. I can help you to find your passion again, both professionally and privately.Contact me for a free 15-minute initial consultation.See youDirk

Maastricht Area, Netherlands

As Head of OSS & Tooling Engineering I will deliver best services to VodafoneZiggo according to business requirements. This can be achieved best by cultivating and maintaining a culture of innovation, efficiency, value and knowledge management.I will define and lead the development of our team strategy to drive smarter investments in the organization. Demonstrate active listening and eagerness to become the reference for our stakeholders and team satisfaction.Merging two fantastic brands implies a strong focus on Change Management. Being inspirational to the team and stakeholders will deliver highest performance and standards.All this to be at our best for our customers.

Maastricht Area, Netherlands

As Team Manager I am accountable and interested in managing, motivating and coaching my team and serving all European Vodafone Offices.Next to that I am accountable for promoting and continuous improving the European Customer Experience Management solutions.Managing all activities related to planning, dimensioning and securing data integrity is key for success of our team.My strong intercultural abilities are an advantage to work across multi-functional and cultural boundaries to deliver results and change.

Maastricht Area, Netherlands

As Business Relationship Manager I ensure a perfect fit probing solution to realize optimal balance between cost efficiency and customer needs.Probing the Dutch Telephony Network (Fixed and Mobile) is critical to ensure best customer experience. On the other hand customer privacy is the highest value from legal perspective. Finding a legally conform solution to respect customer privacy while improving customer satisfaction is very challenging and exciting.I designed an operational concept for the Passive Probing team working in 4 countries of the Vodafone Central European Region (CZ, DE, HU, NL).I optimized and implemented a process design to control and steer external suppliers delivering services to Vodafone.I coached the Passive Probing team to manage workload (increased efficiency) and to strengthen communication with stakeholders.I actively participated in creating a scalable and future proof OSS business model.

Maastricht Area, Netherlands

Passive Probing of the Dutch Telephony Network (Mobile and Fixed) for optimal network observation, trouble shooting and KPI reporting.Managing the development of a Lawful Intercept Application for the Security Department fulfilling the requirements of the Dutch Government

Vodafone Maastricht

Process automization for system operations to ease the work of the operational team.Selection of Content Management System and implementation to serve as Knowledge Database. Ensure that critical information to operate the business systems is shared and available to the operational team.

Eurolab Aachen

Member of a 3rd line expert team to deliver approved software patches in a new Ericsson proprietary subsystem.Team Leader of Design Maintenance for 33 people in 3 countries. Leading projects and ensuring day to day operations.Consultancy for Ericsson to an external partner in Greece for competence transfer.Responsible for development of a 3rd generation (UMTS) mobile simulator with graphical user interface for global system testing.As member of Design Maintenance solving detected software faults with high quality requirements.

1998 Member of the core software design centre of Ericsson.

Mathematical Technical Assistant

Bachelor Of Engineering (B.Eng.)

Abitur