Dirk Edwards Email & Phone Number

Alberta, Canada

Lethbridge, Alberta, Canada

• Responsible for account management, including small accounts and insurance company contracts throughout Western Canada and Ontario. • Built strong relationships with internal sales team, professional services team and other team members.• Excelled at prospect development, new customer acquisition and customer retention• Developed customer presentations.• Daily and weekly pipeline tracking and reporting through Salesforce.com• Successfully handled customer complaints.• Successfully implemented new strategies for Sales team to manage day to day activities and maximize sales efforts.• Coordinated marketing campaigns• Prepared and held marketing events• Represented Audatex at National and International trade shows and events.• Worked with a book of business with over $5 million in annual revenues.• Quickly became an integral part of team with strong internal and external relationships

Lethbridge

o Provided direction on the design and implementation of sales and marketing strategieso Supported local sales teams to provide direction, training, performance management and coaching to team memberso Identified and monitored measures to overcome competitive activities in local marketo Developed and administered regional sales plans for quarterly and short-term sales campaigns o Developed and administered the Lethbridge and area sales budgeto Dealt with escalated customer issueso Experience with hiring and new-hire training among local sales teamo Provided sales leadership to Lethbridge and area region to all leaders and staffo Experience motivating and directing local staffo Administered payroll and other HR duties

o Supported local sales teams to provide direction, training, performance management and coaching to team memberso Identified and monitored measures to overcome competitive activities in local marketo Developed and administered regional sales plans for quarterly and short-term sales campaigns o Developed and administered the Lethbridge and area sales budgeto Dealt with escalated customer issueso Experience with hiring and new-hire training among local sales teamo Provided sales leadership to Lethbridge and area region to all leaders and staffo Experience motivating and directing local staffo Administered payroll and other HR duties

• Oversaw contract negotiation for all major accounts in region. • Assisted supervising regional sales team. • Organized and delivered community events. • Facilitated training initiatives in region with all employees. • Prepared business plans for multiple initiatives.• Coordinated, motivated and monitored daily activities and sales efforts of local team• Provided direction, training and coaching to team members• Developed, controlled and administered budgets• Managed customer escalations and complaints• Coached employees to promote employee engagement and growth

Bcomm, Business, Marketing, Information Technology

Bachelors of Commerce International Business Major Marketing Minor Operations Management Minor

Education record