Managing the CCII (Control Critical Information Infrastructure) Network TeamResponded to RFQ and all operational requests from the client.Weekly \Month end reports completed with trend analysis on the process network infrastructure. Conducted the monthly invoicing and ensure that all contractual requirements were always met with an SLA of 99% compliancy.Implementation of SolarWinds for Business and Process network, creating an overview of all critical devices, services, and operations.Designed alerts that are sent out after hours to notify the standby resource even before the network\services\operations were affected. Conducted Cybersecurity audits on the Process Network infrastructure.Assisted with large projects, upgrading\designing (DMZ, Modbus, PI interfaces, HMI) the current infrastructure, and improving the network designed with high availability to improve process network uptime and to comply with the company cyber security policyDesigned and implemented a maintenance plan and schedule to ensure continuous business operational stability and to ensure all vulnerabilities are known and addressed.Within 6 months the client had a full CMDB and a comprehensive report as to what the devices are been used for to a full hardware specification that is currently been used in the environment

Managing the CCII (Control Critical Information Infrastructure) Data layer team.Creating and implementing information security technologies.Complying with the latest regulations and compliance requirements. Within 6 months I had a 99% compliancy for Anti-Virus and Patch Management for EOH (Sasol).Designed and implemented the data flow of control critical information (PI) from the process network to the Business network and complied with all cyber security standards.Implementation of SolarWinds for Business and Process network.Created disaster recovery reports (DRR) in case of a disaster for all Security Systems and infrastructure.Part of the project team that implemented SIEM for the Sasol Environment. Implemented the following McAfee products:• Solid core Client for Windows (Application Control) 8.2.1• McAfee Data Loss Prevention (DLP) 9.4.3• End Point Security (ENS) 10.6.1• Host Intrusion Prevention (HIPS) 8.0.0• VirusScan Enterprise (VSE) 8.8.0• McAfee Database Activity Monitoring (DAM) 5.2.0

Supported Sasol Secunda’s live production and monitoring systems, CDS Open LAB, Honeywell EBI, PI OSIsoft, Labware LIMS, Fire & Gas (Adroit), etc. This includes hardware support, mostly Dell & HP desktops and rack-mount servers, and CCTV (Indigo Vision NVRs, DVRs, analog and IP Cameras)Conducted internal investigations regarding Pornographic evidence and fraud for (Sasol). Compiled reports and the sequence of events.Responsible for the upkeep of IIT Systems hardware, software, and Security (McAfee)Perform preventative maintenance on live systems. Approve the latest Security patches (WSUS), software updates, and backups (Acronis).

Delivery of high-quality remote support on a range of technical incidents and problems across the IT EnvironmentsResponding appropriately to, and effectively resolving, customer incidents, queries, or complaints.Troubleshooting, installing, maintaining, and supporting a wide range of production IT systems.Hands-on problem-solving approach; solving problems within strict SLA timeframes.Hardware, software, desktop, network, and infrastructure supportTake ownership of incidents assigned to you and manage them through to resolution.Ensuring SLAs are met; time to respond, time to resolve, and first-time fix.