Dirk Lambert Email & Phone Number

Colorado Springs, Colorado, United States

Advocates the need of business customers, while balancing Colorado Springs Utilities' regulatory and business interests. Promote the ease in which to do business with Colorado Springs Utilities and maintain long term relationships. Responsible for building strong and trustworthy relationships with business customers who have targeted and/or customized utility needs. Through these relationships, earned the trust and respect of these important customers, on behalf of Colorado Springs Utilities. Balancing Colorado Springs Utilities business directions and the business customer needs is fundamental to the success of this program. Provide both proactive and reactive service to business customers. Responsible for business customer education, communications, problem resolution, project management,contract negotiations, as well as servings as ambassadors for several business associations. The Business Account Management team also plays an active role in collection of arrears from large business customers, meeting DSM energy and water conservation goals, and participation in rate options.

Colorado Springs, Colorado Area

Colorado, United States

Colorado Springs, Co

Responsible for the financial management of The Salvation Army of El Paso County $4.2M budget through management of income sources and direct management of expenses, utilizing my business and relationship experience, skills in financial analysis, leadership, vendor sourcing and vetting, contract negotiation and coordination, budgeting, forecasting, property management, fleet vehicles management, supervising up to 10 staff (including 5 of 7 Program Directors) with selection, supervising, coaching and performance reviews, supervision over HR, property maintenance oversite for nine separate multi-unit property structures, assisted in community relations, developing and presenting updates on the financial condition the seven individual Programs to the Advisory Board, Executive Committee, and staff.

Based Out Of Colorado Springs, Co

Responsible for the sales, marketing, and business development for BC Services Branch Office in Southern Colorado (south of I-70); strategic meetings with clients and prospects; making presentations to administrative staff up to and including C-level; call on, service and prospect hospitals, clinics, practices, specialty practices, dental, banks, foundations, commercial, real estate, legal firms, utilities, etc; negotiate contracts and rates; respond to and present RFP's; perform in-person presentations at client locations across Southern Colorado; manage a staff of three in addition to overall responsibility of the branch office in Colorado Springs; fiduciary responsibility, forecasting, developing marketing material.

Lincoln, Ne

Manage projects/accounts, provide customer service, monitoring and insuring multi-step processes deliverables and communications for assigned customers; managed assigned projects/accounts (60+) generating approx. $3.5M in total revenue; responsible for coordinating and negotiating with customers their turn times, quality criteria, customer delivery requirements, and reconciling discrepancies with customers; performed in-person sales presentations at customers’ locations nationwide; responsible for training new Customer Relations Representatives; lead process improvement and problem solving teams, responded to RFQ’s by customers and prospects; supply chain management; sourced suppliers, forecasting and budgeting. Responsible for Commercial Accounts Dept for two years ($10M in annual revenue) including managing a team of three Customer Relations Reps and two Order Entry Clerks, which included hiring, training, formal performance reviews, departmental goal setting, budgetary planning for the department for salary, wages, expenses, sales goals; monthly reporting to Senior Management of Commercial Dept sales performance and opportunities; directed negotiations and facilitations with commercial customers; coordinated cross functional departments in work process flows; forecasting and budgeting.

Lincoln, Ne

Provided inbound telephone customer service/support to candidates applying for positions eitherwith Gallup or for client companies, domestically and internationally; demonstrated independentcritical thinking in screening and evaluating candidates’ responses; communicated extensivelywith Gallup Interviewing Analysts and client company managers via telephone, email, and face-to-face, scheduled/coordinated in-depth live phone interviews of candidates with Gallup Analystsper electronic calendar and available openings. For three years, contacted businesses, executives, government officials, educational administrators and physicians to conduct immediate telephone market research studies per assigned quotas and deadlines; select member of three out of 46 Executive Interviewers providing inbound telephone customer service/assistance for national and international client companies’ employees needing assistance completing their internal employee satisfaction surveys.

Based Out Of Lincoln, Ne

Responsible for sales, customer service, merchandising, and management of greeting card departments in 37 client retail accounts, located throughout two states, based in Lincoln, NE; managed and supervised a merchandising team of 36 people servicing the departments, including recruiting, hiring, firing, training, and formal performance evaluations; formulated and achieved fiscal management of territory with accurate forecasting analysis and budgetary control of fixtures, payroll, credit/returns; set and reset card departments in clients’ retail location per marketing planograms; increased net sales by 14.6% in this two million dollar-plus territory surpassing the company’s overall goal of an 8.9% increase.

Bs In Business Administration, Business, Management, Marketing, And Related Support Services

Certificate Of Completion, Project Management Fundamentals

Teacher Facilitated On-line course.