1. Working with huge sets of data coming from Consumer Panel/Survey/ShopperSights/Concept test/Ecomm to derive & present actionable insights & plan of action, in an extremely time bounded environment.2. Consumer Studies from Topline reports to business issue-based requests for understanding consumer segmentation & behavior.3. Providing regular industry tracking reports & insights to suggest thought leadership at Genpact & the onshore clients on business growth on quarterly and yearly basis.4. Conducting Knowledge Sharing Sessions, showcasing the complex analysis worked on.5. Helping with lean automation and creating macros in excel to reduce the time taken to work on quarterly and yearly recurring requests.6. Received CSAT recognition award from on-shore Clients for on time delivery of back-to-back complex requests.

1. Handling Clients and Operational Escalations and connecting with warehouse on the issue.2. Forwarding the escalations to the concerned department for paying out losses.3. Pushing warehouses for timely delivery of shipments. 4. Creating and calculating performance reports of account on weekly basis and suggest resolutions.5. Creating high escalations reports and shipment closing reports daily for the on-shore team.

In-house SIP – Logistics sector in India and logistics management practices of Safexpress Pvt. Ltd. a 3PL service provider­- Detailed examination of the logistics sector in India­- Detailed examination of logistics practices in Safexpress Pvt. Ltd.­- Conducted a structured questionnaire survey: Explored different criteria that influence the decision-making of other firms for hiring a 3PL provider

­- Project Title – Social media management­- Improved the content on company’s website­- Constructed Social media strategies­- Ideated and designed social media posts­- Handled social media platforms