Disha Patel Email and Phone Number
👋 Hello! I'm a 🎯 Aerospace Engineer In Training and a Customer Service expert, fueled by a deep passion for Aviation industry and effective Customer management. With a rich experience spanning over 4 years, I’m committed to leveraging data to optimize Customer Experience and identify opportunities for improvement.🎓 My academic journey in Aerospace Engineering has solidified my expertise with problem-solving and project management capabilities which helped me perform better at my managernial positions. The analytical thinking and decision making skills during my couserwork has helped me resolve Customer queries in most effective ways. 🧰 My grounding includes:- 📈 Expertise in customer interaction management, cross-functional team leadership, sales forecasting and project management- 🤖 Proficiency in tools such as ERP, SOLIDWORKS, ANSYS, MS Office and Concentrix- 🚀 Experience in implementing innovative upselling techniques, boosting revenue by 25%In my quest to provide exceptional customer solutions, I have led initiatives like revamping consumer engagement strategies that led to an impressive 63% increase in customer satisfaction. "Being a ’doer’ takes courage and not everyone withhold this ability" so, let's connect to explore how we can collaborate to elevate the Customer Experience in Aviation Industry that meets the needs of our communities! 🚀
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Demand PlannerDe Havilland Aircraft Of Canada LimitedCalgary, Ab, Ca
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Customer Experience ManagerMichaels Stores Mar 2023 - PresentLethbridge, Alberta, Canada• Revamped strategies and aligned company goals with consumer feedback, increasing customer satisfaction by 63%.• Developed upselling techniques and product knowledge training, driving a 25% increase in upsell revenue per transaction.• Spearheaded cross-functional teams to revamp store layouts, resulting in a 15% rise in foot traffic.• Optimized shrink awareness by educating employees on theft prevention, conducting frequent store walks, and displaying products correctly, which… Show more • Revamped strategies and aligned company goals with consumer feedback, increasing customer satisfaction by 63%.• Developed upselling techniques and product knowledge training, driving a 25% increase in upsell revenue per transaction.• Spearheaded cross-functional teams to revamp store layouts, resulting in a 15% rise in foot traffic.• Optimized shrink awareness by educating employees on theft prevention, conducting frequent store walks, and displaying products correctly, which decreased the annual inventory shrink rate to 2%.• Launched targeted marketing and sales initiatives to boost profitability and customer support, leading to a 5% increase in quarterly profits. Show less -
Assistant ManagerBooster Juice Aug 2021 - Sep 2024Lethbridge, Alberta, Canada• Strategized and executed innovative operational demands, driving a 29% improvement in the brand audit report.• Partnered with the store manager to develop and execute promotional campaigns, resulting in a 20% increase in foot traffic.• Conducted monthly inventory inspections and coached a team of 7 on operational procedures, resulting in a 21% increase in bi-weekly net sales.• Improved service standards by proactively communicating with customers, attracting new customers and… Show more • Strategized and executed innovative operational demands, driving a 29% improvement in the brand audit report.• Partnered with the store manager to develop and execute promotional campaigns, resulting in a 20% increase in foot traffic.• Conducted monthly inventory inspections and coached a team of 7 on operational procedures, resulting in a 21% increase in bi-weekly net sales.• Improved service standards by proactively communicating with customers, attracting new customers and building positive loyalty.• Enforced strict adherence to health and safety regulations, ensuring zero incidents or violations.• Communicated and delegated monthly meeting follow-up tasks to the team, facilitating smoother store operations. Show less -
CashierWalmart Mar 2020 - Apr 2024Lethbridge, Alberta, Canada• Engaged with an average of 50 customers daily, providing expedited till transaction service.• Enhanced customer satisfaction rate by 5% by delivering exceptional product knowledge and informing in store promotions & sales.• Implemented suggestive selling techniques to increase average transaction value by 15%.• Successfully addressed 10 customer queries and concerns every shift, leading to better customer relations.• Collaborated with team members to keep the checkout area… Show more • Engaged with an average of 50 customers daily, providing expedited till transaction service.• Enhanced customer satisfaction rate by 5% by delivering exceptional product knowledge and informing in store promotions & sales.• Implemented suggestive selling techniques to increase average transaction value by 15%.• Successfully addressed 10 customer queries and concerns every shift, leading to better customer relations.• Collaborated with team members to keep the checkout area clean and organized, improving the overall shopping experience. Show less -
Teaching AssistantCarleton University Jan 2020 - Apr 2020Ottawa, Ontario, Canada• Instructed a batch of 25 students with their academic needs• Used Microsoft powerpoint to help understand complex physics concepts for students -
Customer Experience AssociateValley Flowers Inc Sep 2019 - Apr 2020Ottawa, Ontario, Canada• Engaged with customers to understand their needs and provided product recommendations, leading to an 77% customer satisfaction rate.• implemented effective merchandising strategies, resulting in a decrease of 9.2% in shrink rate and 16% increase in weekly sales. -
Industrial TraineeTecso Energy Sep 2018 - Dec 2018Vadodara, Gujarat, India• Engineered Turbo V6 engine components using SolidWorks, resulting in a 30% improvement in assembly accuracy and integration.• Assembled final engine models with precise mechanical mates and subassemblies, enhancing project completion efficiency by 25% -
Project InternTecso Energy Jun 2018 - Sep 2018Vadodara, Gujarat, India• Drafted detailed aircraft wing components in SolidWorks, improving design accuracy and shortening design iteration time by 20%.• Executed static structural analysis using ANSYS FEA on fixed-wing aircraft wings, evaluating performance for AL 2024-T3 and AL 7075-T6 materials under 650 MPa load, optimizing material selection by 15%.
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In-Plant TraineeHindustan Aeronautics Limited Jun 2017 - Jul 2017Bengaluru, Karnataka, India• Learned procedure for detail-design of Fixed Wing Aircraft starting from its conceptual design stage to final prototype manufacturing. • Gained an understanding of CAD modelling of military fixed-wing aircraft components.
Disha Patel Education Details
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Master'S Degree
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Sardar Vallabhbhai Patel Institute Of TechnologyBachelor'S Degree
Frequently Asked Questions about Disha Patel
What company does Disha Patel work for?
Disha Patel works for De Havilland Aircraft Of Canada Limited
What is Disha Patel's role at the current company?
Disha Patel's current role is Demand Planner.
What schools did Disha Patel attend?
Disha Patel attended Carleton University, Sardar Vallabhbhai Patel Institute Of Technology.
Not the Disha Patel you were looking for?
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Disha Patel
Toronto, On -
Disha Patel
Canada2gmail.com, scotiabank.com -
Disha Patel
E-Commerce Business Management | Digital & Growth Initiatives | Ex-Arvind Fashions, Reliance Retail | MicaOttawa, On1himatsingka.com -
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