Disha Shetty Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Assisted customer service agents in real-time with queries during live calls, ensuring timely and accurate issue resolution.Provided support and guidance to agents through calls and chat platforms, enhancing their ability to handle customer inquiries effectively.Trained new hires on procedures and protocols specific to the Toyota Financial Services Campaign, ensuring they are well-equipped to handle customer interactions.Conducted ongoing training sessions to update staff on new… Show more Assisted customer service agents in real-time with queries during live calls, ensuring timely and accurate issue resolution.Provided support and guidance to agents through calls and chat platforms, enhancing their ability to handle customer inquiries effectively.Trained new hires on procedures and protocols specific to the Toyota Financial Services Campaign, ensuring they are well-equipped to handle customer interactions.Conducted ongoing training sessions to update staff on new processes, products, and services, fostering continuous improvement.Mentored and coached agents to enhance their performance and customer service skills, contributing to overall team development.Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.Responded to telephone inquiries and complaints following standard operating procedures.Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts. Managed over 75 customer calls per day, ensuring first call resolutions.Established coaching sessions with the new agents to evaluate their calls and provided tailored techniques for enhancing client experience and their average handling time (AHT)Monitored agents’ calls and adherence to meet departmental targets, ensuring alignment with theorganizational objectives Show less

Toronto, Ontario, Canada

Managed creation of marketing materials, collateral and sales support tools.Translated market knowledge and strategy into thought-provoking stories and tools for CMO and business teams. Delivered compelling sales presentations to demonstrate expert product knowledge.Prepared and sent proposals to prospective clients.Tracked, analyzed and reported on marketing program results.Evaluated and reported on campaign performance to relevant stakeholders and leadership across… Show more Managed creation of marketing materials, collateral and sales support tools.Translated market knowledge and strategy into thought-provoking stories and tools for CMO and business teams. Delivered compelling sales presentations to demonstrate expert product knowledge.Prepared and sent proposals to prospective clients.Tracked, analyzed and reported on marketing program results.Evaluated and reported on campaign performance to relevant stakeholders and leadership across organization. Worked with management team to oversee and monitor marketing strategy.Developed and supervised marketing campaigns and events to maximize income and achieve audience targets. Prepared marketing campaign budgets with finance personnel. Show less

Toronto, Ontario, Canada

Operated cash register or POS system to receive payment by cash, check and credit card. Trained new team members in cash register operation, stock procedures and customer services. Answered product questions with up-to-date knowledge of sales and store promotions.Helped customers find specific products, answered questions and offered product advice. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Directed trash removal and sanitation procedures to keep… Show more Operated cash register or POS system to receive payment by cash, check and credit card. Trained new team members in cash register operation, stock procedures and customer services. Answered product questions with up-to-date knowledge of sales and store promotions.Helped customers find specific products, answered questions and offered product advice. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Directed trash removal and sanitation procedures to keep aisles and register area organized. Show less

Mumbai, Maharashtra, India

Handled a team of six people, and oversaw all the communications within and outside the companyManaged and supervised the communication team with respect to recruitment, training, allotment of work, and performance assessmentAnalysed and responded to real time support requests from corporate and government clientsHandled communications and marketing budgets and implemented effective financial strategies.Wrote and edited content to create consistent and positive company… Show more Handled a team of six people, and oversaw all the communications within and outside the companyManaged and supervised the communication team with respect to recruitment, training, allotment of work, and performance assessmentAnalysed and responded to real time support requests from corporate and government clientsHandled communications and marketing budgets and implemented effective financial strategies.Wrote and edited content to create consistent and positive company image.Developed marketing strategies based on corporate objectives and market trends.Facilitated coordination with all teams in the company for planning and documented all company projectsCreated proposals and bids for tendering on behalf of the companyDevised and oversaw communication strategies for specific purposes and long-term implementation.Write internal documents such as employee manuals and provided input on different changes to policies and overall culture. Managed website copy and social media profiles and pages. Show less

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Brand Management

Post Graduate Certificate, Marketing

Ma Creative Writing, Creative Writing

Diploma In Digital Marketing, Digital Communication And Media/Multimedia

Bachelor'S Degree, Business/Commerce, General