Experienced Concierge and Customer Service Representative with a proven track record of delivering exceptional service and ensuring guest satisfaction. Skilled in handling inquiries, managing reservations, and resolving issues efficiently. Passionate about creating memorable experiences and enhancing customer relations.

In my role as Manager at Saravang Yoga, I drive the strategic direction of the business, overseeing day-to-day operations and contributing to business development initiatives. My responsibilities include managing online and in-person yoga classes, fostering community engagement, and implementing innovative strategies to enhance services and broaden our reach. I play a key role in ensuring the seamless delivery of our mission to promote holistic well-being. This position demands a dynamic blend of entrepreneurial acumen and a dedication to the values of Saravang Yoga.

Overseeing multiple rental units in downtown Toronto, I handle property marketing, leasing, and maintenance coordination. I ensure tenant satisfaction by addressing inquiries and issues promptly, managing rent collection, and ensuring compliance with local regulations. My goal is to maintain high occupancy rates and optimize financial performance.

I efficiently managed guest inquiries, requests, and reservations, ensuring a seamless and enjoyable experience for those I served.

During my tenure at VHC, I served as a Human Resource Executive, specializing in payroll management, leave administration, and conflict resolution. In this capacity, my responsibilities included overseeing accurate and timely payroll processing, managing employee leaves and day-offs, and implementing conflict resolution strategies to maintain a harmonious work environment. I actively contributed to fostering positive employee relations, ensuring compliance with company policies, and streamlining HR processes. My role at VHC demanded a meticulous approach to detail, a keen understanding of HR regulations, and effective communication skills to navigate and resolve workplace challenges.