Shawn F. Email & Phone Number

As a combination of an imaginative thinker, an intelligent questioner and a brave innovator, I am recognized as a change catalyst for continual improvement to business, manufacturing and product processes and innovation. I have effectively focused these skills as a problem-solving market researcher, a practical engineer and a forward-thinking developer through relentless observation, questioning and experimentation.ACCOMPLISHMENTSInnovation and Training- Provided insights and product innovation support on a cross-functional team that handled all customer product innovation requests.- Coached cross-functional innovation teams into successful product innovations- Trained all levels of the company including executives in the Innovator's DNA methodology to product, process and business model innovation.Insights and Customer Relationship Building- Assisted in developing award-winning relationships with customers by providing unique actionable insights into their products, services and customer experience.- Developed insights-based marketing presentations and trend briefs that successfully converted broad market trends into actionable product and service improvements.Market Research- Performed field observations that produced unique actionable insights for for national Food Service and Retail chains such as Walmart, Sam's Club, Aldi, Walgreens, Kroger, Taco Bell, KFC, Chick-Fil-A and Panda Express.- Performed field observations for back-of-house process innovation at multiple restaurant locations for prospective customers that led to successful multi-year contracts.- Created a database to mine data of complete product assortment at a wide variety of retail locations for competitive market and gap analysis.- Created a database to mine recipe website data for consumer consumption, preference patterns and trends.- Advised on, authored and managed all company market survey requests.- Coordinated and managed market, sensory and focus group testing at external facilities.- Performed statistical data analysis on survey and sensory results.

• 

  University Of Phoenix

  Information Technology