Divan Van Zyl Email & Phone Number

Greater London, England, United Kingdom

Greater London, England, United Kingdom

Amsterdam, The Netherlands

Output and Accountabilities:• Leading a Customer Service/Operations/Design team of 25+ people • Achieving 95%+ CSAT score of around 10 000 tickets per/month • Successfully implemented support operations and business processes for scale• Building a team, owning the hiring process end to end, and successfully onboarded and integrated new hires. I grew the team from 5 people to 25+ people• Created a bridge between the Customer Service/Operations/Design team, and the rest of the organisation, ensuring seamless flow of communication in and out of all the teams• Proven track record of consistently exceeding all targets based on set KPI's• Successfully collaborated with the Product, Growth, and Marketing teams to optimise the growth and designer experience

Amsterdam, The Netherlands

Amsterdam, The Netherlands

Output and Accountabilities:• Leading an Operations team of 12 people• Reported on operational performance and suggested improvements to the CEO• Successful coordination of all customer service operations and found ways to ensure customer retention• Contributed to the development of business strategies • Designed policies that aligned with overall corporate strategies • Implemented efficient processes and standards • Managed contacts and relations with tenants, vendors, partners, and other stakeholders • Evaluated risks and lead quality assurance efforts • Oversaw expenses and budgeting to help the organisation optimize costs and benefits • Mentored and motivated teams to achieve productivity and engagementGeneral people management:• HR – Appointed, trained, evaluated staff & administrative records• Conducted one on one’s / Assisted with leave plans & performance reviews

Amsterdam, The Netherlands

I was working on this project whilst fulfilling my role as Head of Operations at Primalbase. Output and Accountabilities:• Understood requirements and details – Heineken Experience Champions League final 2018 • Successful event budget planning• Understood clients' needs and wants• Planned and organized the event with attention to financial and time constraints• Compared different vendors (football freestylers, design, choir, etc.)• Managed all event operations (preparing venue, grass layout, tv screens, sound, etc.)• Carefully oversaw event happenings• Evaluating event success and submitted reports to the CEO

Eastern Cape - South Africa

Reason for leaving: I relocated to the Netherlands, Amsterdam. Output and Accountabilities• Managed all the distribution channel partners in the Eastern Cape and Western Cape, selling the Honeywell range of safety products• Direct sales and marketing to distribution partners and end-users• In house training given to all sales representatives• Training given to all end users (E.g. VW, Mercedes Benz, Nestle, Aspen, Goodyear, Transnet, First National Battery)• Conducted Health and Safety site surveys• Exceeding all KPI’s set by the group (Sales & GP % targets, Promotional & calling targets)• Drove new business development & product development at new distribution partners• Was involved with pricing structures set by the group for all distribution partners• Was involved with sales forecasts, rebate structures & managing stock levels

Port Elizabeth Area, South Africa

Output and Accountabilities:• Provided customer service excellence • Exceeded predetermined sales volume and market share targets• Developed employees to reach their full potential• Established sound business relationships• Leveraged sales information services• Assisted distributors with correct retail liquor pricing/displays/stock control• Involved with national, regional, and ad-hoc promotional activity• Provided merchandising and signage support• Implemented customer call frequencyManaged Human Resources / IR climate:• Conducted One on Ones• Conducted Performance Reviews• Involved with Career Discussions • Involved with Leave plans• Involved with Coaching sales teams• Setting up Training Plans

Port Elizabeth Area, South Africa

Output and Accountabilities:• Maximized Sales Volume and market share• Handled Customer/Consumer complaints and queries• Implemented and achieved national/regional promotions in relation to thethe segmented channel management process• Exceeding pre-determined sales/brands and market share targets• Influenced and assisted with liquor retail pricing within segments• Ensured correct stock levels within segments• Serviced outlets• Developed sound business relationships.• Conducted regular account reviews with customers• Provided merchandising support• Managed product quality in relation to SAB quality standards• Managed sales administration• Compiled daily / weekly reports• Determined pre-call planning objectives• Developed sound customer relationshipsAchievements:• Awarded SAB Best Formal Account Manager for 2015/2016 (District Eastern Province)• Silver award at National Conference in the field of sales

Port Elizabeth Area, South Africa

Output and Accountabilities:• Maximized sales volume and market share• Implemented national/regional promotions in relation to the segmented channel management process• Exceeding pre-determined sales/brands and market share targets• Assisted with correct liquor retail pricing within segments• Maintained stock levels within segments• Serviced outlets• Developed sound business relationships• Conducted regular account reviews• Ensuring correct merchandising support was provided to all customers• Handled customer/consumer complaints and queries• Managed product quality in relation to SAB quality standards• Managed sales administration• Compiled daily/weekly reports• Determined pre-call planning objectives• Developed sound customer relationshipsAchievements:• Best National Scorecard Account Manager (District Eastern Province)• Awarded Business Acumen Award

Cape Town Area, South Africa

Output and Accountabilities:• Calling on Retail Group Account stores, to drive sales and exceeding KPI's• Training given to end users on all products sold• Organized promotional days over weekends to achieve sales and to introduce new products• Correct implementation of all promotions at store level• Contributed to new business development• Ensuring that correct stock levels were maintained at store level• Successfully managed correct pricing structures at store level• Ensuring stores were all aligned with all current calendar/promotions running

National Diploma, Marketing, Cum Laude. Top First, Second And Third Year Marketing Student.

Activities and Societies: - Special award for excellence in sport (Represented SA PANNAR) - Part of the rugby committee for the NMMU rugby.

Project Management, Diploma

Endorsed by Harold Kerzner SR. Executive Director for Project Management at the International Institute for Learning. http://www.spm.co.za/

Senior Certificate

• Afrikaans • English • Business Economics • Economics • Accounting • Biology