Divina Mari Jimena Email & Phone Number

National Capital Region, Philippines

•Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.•Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.•Sets up interviews between candidates and hiring managers.•Involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.•Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Deerfield, Illinois, United States

Clinical outsourcing organization built around delivering a truly better clinical trial experience. For over 18 years, we have been providing full-service CRO, FSP, and strategic staffing solutions for Pharmaceutical, Biopharmaceutical, Biotechnology, and Medical Device organizations. We analyze what it takes to ensure clinical trials are successful and then creates teams and program strategies that deliver to the highest standards and meet client objectives. We openly share our knowledge and skills to build trust and establish reliable communication among all stakeholders. We strive to create a collaborative relationship that lessens our client’s workload and brings forward value-added enhancements that truly deliver against their study needs.

•Took in calls, emails, and chat for inbound drop shipping company.•Involved in helping customers with their orders, returns, cancellations and warranty concerns. •Involved in communicating with Auto Parts Manufacturers and Shipping Companies.•Maintain daily stats such as QA, CSAT and Adherence.

•Took in calls for inbound financial. Handled financial inquiries.•Maintain daily stats such as QA, CSAT, Adherence and AHT.

•Involved in teaching student basic English skills such as listening, reading, writing and speaking.•Maintain monthly stats such as Booking rate and Cancellation rate.

•Level 2 Escalation, deals with escalated calls and directly communicates with clients to resolved customers issues.•Involved in process improvement on security, customer relations and training updates.•Took in calls for inbound financial accounts with up-sell. Handled credit and financial inquiries.•Provided security and monitoring options against identity theft.•Maintained daily stats such as QA, CSAT, AHT, Conversion(sales) and Escalations