Divya Arya Email & Phone Number

Hyderabad, In

Kolkata, West Bengal, India

● Working for a Nigerian Client as SAP SuccessFactors Consultant.● Working on Clients needs as per the business requirement.● Having weekly catchup with the Business User and meetings as per the business requirement.● Grievance handling within the given SLA on clients ticketing tool.● Creating the Presentation and preparing the documents for the required request.● Creating proposals business growth and benefits.● Conducted Training and Development like (Learning and Development Program, Performance Improvement Plans.● Working on CR’s raised by the Client and providing them the resolutions with the given SLA.● Also helping the client with the new business proposals business development.

Hyderabad, Telangana, India

● Led Zomato's ambition to establish itself as a relevant food delivery player in Hyderabad (among the Top 4 city infood delivery market in India).● Sourced and Screened new Clients.● Grievance handling within the given SLA in Zendesk ticketing tool.● Handled a team of around 15 members.● Conducted Training and Development like (Learning and Development Program, Performance Improvement Plans.Handling 273 Restaurants and looking after their GMV growth, Planning Business Strategies, Growth Acceleration Index, Business Retention, Training, Relationship Building. Always generated the highest Ads Sales revenue and was Team Player. Maintaining Rejection percentage by Training and Guiding the Business Partners. Also looking after New Business Acquisition, Product Launch and Management, Market Research. People management.

Hyderabad, Telangana, India

● Client Management● Project Management● Sourced and Screened new Clients.● P&L● Portfolio management⦁ AcquisitionClient Servicing. Project Management. UX drive. Product rollout and execution. Profit and Loss. Portfolio management Acquisition. Hunting and Farming.

Hyderabad, Telangana, India

● Onboarding and Recruitment of Delivery Partners.● QC & RCA for the grooming tickets within the given SLA.● Team handling of 10 members for performing QC's check for the ticketssolved by the team members.● Scheduled Induction for the Delivery Partners.● Time to time Employee Surveys. ● Conducted Employee Wellness Program once in a Month.● Analyzed RCA for Churn DP cohort.

Gurugram, Haryana, India

 Responsible for handling the US Customers. Responsible for solving the issues of the customers via E- Mails as well as Chats. Proactively build and maintain Customer Relationship. Working for US Process (in Chat and Mail). Responsible for solving the queries of Kindle from Amazon.com.

Gurgaon, India

 Responsible for handling the UK Clients for Fibers Cabling. Responsible for solving the issues related to cabling via Calling as well as Data (using CSS, Flow and Had) Working for UK Process (in blended process). Calling to UK Clients Responsible for solving the query of UK Customers.

Patna

● Worked on SAP Success Factors Employee Central as HR Administrator End User.● Responsible for Employee Data Maintenance.● Basic Knowledge in SAP Success Factors Employee Central.● Participated in the implementation of SAP SuccessFactors modules.● Collaborated with HR professionals to gather and analyze data for HR reporting.Assisted HR team with data entry and HRIS -related tasks.