Divya E Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

• Creating, Monitoring, Updating, and Closing support cases/tickets through Epiccare (service now).• Responsible to answer customer inquiries regarding Eclipse ERP Accounting functionality.• Helping customer in troubleshooting/applying new changes in Eclipse test environment and applying them in customer’s production environment.• Managing the queue of cases by understanding the customer’s key business drivers and their prioritization.• Develop and maintain knowledge-based articles for Eclipse implementation and support practices and methodologies.• Investigating the issue by replicating the issue in customer’s production environment using CS tools. • Escalating and coordinating with other concerned teams (Escalations, QA, Development) and providing timely updates about the case to customers.• Assisting customers in importing data from other integrated applications such as bill.com, Amex, starship companion etc.• Assisting customers with queries and issues about all the modules of accounting such as AP, AR, GL, Sales tax, Journals, Commissions, Order Entry, Purchasing, T&E, Projects, Contracts, Platform Services etc.• Assisting Admins and Users in resolving issues and training/educating them about navigating Eclipse.• Maintaining Healthy Client Relationship and attaining maximum Customer Satisfaction.

Bengaluru Area, India

Data Management Analyst:• Processed commissions for the different parties in onshore within TAT and met the SLA.• Doing Payment Audit for AP team.• Generating the commission statement from the tool on frequent intervals and reconciling it with the manual calculations.• Processed SPIFF awards (Special Incentive) for each quarter within TAT and met the SLA.• Reconciling the HR headcount file• Calculating the sales target and preparation of templates• Calculating the agent satisfaction score for different job titles and uploading it in respective tool.• Verification of backend reports• Preparation of smart support commission report• Commission summary report validation & adjustments• Preparation of commission summary report based on job titles• Payroll file preparation (KPI Report)• Database updation for all products• Preparation of forecasting for Exclusive Partners, Retail, Direct Sales, Telesales and Prepaid (KPI Report)• Preparing Accrual file on monthly basis (KPI Report)• Achieved the SLA (Service Level Agreement) & TAT (Turnaround Time) as per the client requirements• Preparation of prepaid Actuals from AM activation file• Update the Actuals in tool template for all the employee's in AM activation file• Cross check the respective product counts with various reports• Data feed template updation for proration and passing adjustments• Updation for prepaid payout for all employee's in finance summary sheet• Preparation of prepaid payroll Summary for all employee's• Verification of payroll / finance summary after tool upload• Doing EBS tool check for all products.• Dispute verification and validation• Performing manual check in Seibel and sales force based on the new or renewal contract

Chennai Area, India

• Monitor the fiscal status of all accounts and assist the Principal Investigator and/or Department in resolving issues related to the accounts.• Review the “Accounts Receivable for Invoices Greater than 30 days old” report on a monthly basis.• Follow up with the Account collector/Investigator if the follow-up notes indicate the payment is delinquent due to late deliverables or technical reporting.• Collect outstanding debts from customers and achieve collection target to ensure positive cash flow.• Maintain debtor’s book to ensure that the debt status is accurate and latest.• Develop reports on aged debt accounts and days sales outstanding (DSO) reports.• Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.• Post customers’ check and ensure timely credit transfer.• Review collection queue to perform collection activities accordingly.• Close a specific number of collection accounts each month to meet assigned target.• Contact debtors and implement repayment schedules and terms.• Assist the company to take legal action against debtors by providing necessary information.• Dispute Management and Resolution of disputes.• Following up on 90+ overdue invoice’s / accounts and reduce the total AR value below 5%.• Reconciling the weekly and monthly opex reports.• Won you made a difference award for the past two Quarters continuously and Dynamo award for the year.Payment application role:• Experience with posting payments from explanation of benefits (EOB’S). • Assures all monthly, weekly and daily deadlines are met in the cash applications process. • Complies with established company criteria for accuracy of cash application. • Balancing to entries posted in ledger. • Communicate with dental professionals internally as well as externally.• Analyzing and clearing the duplicate payments.• Following up with customer for unapplied cash in the system.

Chennai Area, India

• Coordinating day-to-day office operations and reporting directly to the Supervisor of the Project.• Handling queries of the team members and helping them in Query management.• Doing Quality Checks.• Reconciling the reports after the payroll run and identifying the errors by providing appropriate resolutions to the respective team.• Monitoring the corporate credit cards account of the BT employee’s in UK and performing the salary recovery activity during the payroll cut off. • Performing Mail Merge activity and Bonus reconciliation.• Initiating the system set up and salary calculation for New Joiners in BT.• Processing the leavers pay and compromise payments.• Preparing end of year reconciliation on last working day of every month• Initiating book close and completing the MEC (month end closure) activity successfully.• Won Spartan award continuously for the past two quarter.• Attending the GL meetings every month and clearing the contra entries, unapplied cash and debits in the account.

Bengaluru Area, India

• Preparing reports on daily/Weekly and Monthly basis in order to project appropriate trend analysis to clients based on accounting aspect. Due to which the results can be monitored by comparing the data.• Consolidation and prioritization of work on a team level.• Attending HUB Calls with clients and addressing to the issues raised by onshore clients in UK and US. • Conduct team level meetings to discuss, production, quality, TAT.• Process claims of LOB’s like Facultative and Excess of Loss in reinsurance.• Determine coverage, analyze type of claim, and update our systems.• Process Claims for Reinsurance companies’ worldwide and maintain the production under SLA. • Coordinate and assign work to team members. • Provide and manage training needs for the new joiners.• Responding to re-insurer queries and Issues.• Liaise with clients in obtaining various reports to supply it to reinsurers.• Better Knowledge of London CLASS and ECF systems and its usage• Processing the catastrophic losses within 90mins TAT.

Bengaluru Area, India

• Acting as a SPOC for Client Management• Team Management – Attendance, Quality, Training and Development• Identifying automation opportunities• Driving the teams towards performance metrics• Energizing individuals by strong motivation• Reviewing performance periodically by keeping check on - Work and Manpower Allocation• consistently met the productivity & utilization targets with high quality standards and was awarded thrice as proud OPEL winner of the month• Received many appreciation e-mails from the clients and also titled as Roaring Tiger on the floor in terms of team management. Mentored bottom performers of the team for 1 month & brought in a drastic change in their performance by continuous motivation.• Worked with all the top insurance companies in US (like BCBS, AETNA, CIGNA, Medicare, Medicaid etc.) and resolved numerous claims on behalf of the providers and patients by collecting funds from the insurance companies and transferring it to the respective parties.Disputes and rejections management were identified at the earlier stage and resolved with prompt response.

Bachelor Of Commerce - Bcom, Accounting And Finance

Master Of Business Administration - Mba, Accounting And Finance

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