Divya Hariharan Email and Phone Number

CUSTOMER SERVICE OFFICER, 03/2016 to 12/2020AXIS BANK – Chengalpattu, Tamil Nadu, India• Handling entire Retail Branch Banking service & operations like Cash, Clearing, Account opening,• Customer service, etc.• Rollout proper processes for cross check & control for audit & compliance point of view. • Acquisition for Active involvement in cross selling bank products and thereby acting as major pillar in increasing the branch book size. • Fostered good relations with clients and provided them with value added services to clinch repetitive business opportunities for the company. • Acting as major pillar for the branch in all activities. • Always ensure to give requisite importance to processes and procedures and strongly fosters the spirit of• disciplined process Adherence.• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Providing the services of Retail Asset products like Personal loan, Home Loan,• Auto Loan, Commercial Vehicles loan, loan against gold to the client.• Selling insurance policies to customer and giving them after sales services• Meeting & interact with key clients on a periodic basis to increase branch• business by introducing investments plans. Handle retail and commercial clients as well• Handling cash, cash transactions & NEFT, RTGS, Handle NonCash transactions• also like DD, Fund transfer etc.