• Creation of orders after verifying the customer information through salesforce.• Handled queries like Payment tracing, invoice queries, credit tracing, placing a new order, troubleshooting through email and chats by responding their queries with technical solution.• Interacted daily with international customers, vendors, all freight forwarders daily to answer all inquiries, issues, and complaints regarding their orders• Responded to all inquiries for all status orders and resolve all customer issues• Coordinating and maintaining good relationship with clients for posting billing and revenue events for all sites in oracle• Analyzing the needs of customer and providing them a best solution for their needs• Invoice preparation based on the provided data from clients and data retrieved from systems.• Uploading Billing inputs in the CRM systems. Preparing invoice package and send it to clients• Taking ownership of the process and ensure it deliver with TAT and quality.