Divya Narayan Email & Phone Number

Reporting to the VP of Technology and Innovation, serve as the programmatic leader for Digital Health responsible for planning and executing digital health and EHR+ applications to deliver future state experience, and ensure all outcomes and deliverables align with organizational goals and objectives.

Greater Boston Area

• Reporting to the VP of Clinical Systems, manage the clinical systems triage process to review, approve and prioritize new development requests for the hospital’s EHR and supporting clinical systems. Work with department specific governance groups to sequence and prioritize projects.• Manage analyst team responsible for support of all Inpatient Clinical Development systems.• Work closely with Development Managers to sequence, manage and track inpatient clinical projects.• Implementation/Operational lead for system wide Covid vaccine scheduling mobile app for patients. Worked with Technology, Data, Access, Call Center, Integration Office, Marketing & Communication, Pharmacy and 9 Hospital Vaccine Administrative sites to successfully provide over 400,000 doses to BILH patients over a few months.• Implementation/Operational lead for Covid Screening tool - a mobile app that practices across the hospital used for Covid symptom screening at time of patient visit.

Greater Boston Area

• Reporting directly to the hospital CIO, support the IT Strategic Planning and Governance effort to manage projects, program and portfolio work• Setup new triage process to review, approve and prioritize new development requests for the hospital’s EHR and supporting clinical systems. Cleared long standing backlogs and greatly increased transparency by publishing FAQ’s and bi-weekly triage reports on portal. Established and support new Advisory Group to provide feedback and guidance on sequencing, scope definition and approach for Advanced Medication Ordering projects• Operationalized newly established processes by configuring and leveraging toolsets including ServiceNow, JIRA and Confluence. Support change management efforts to facilitate adoption among development teams. • Manage and support several strategic initiatives including ones identified on the hospitals Annual Operating Plan, priority projects for Medication Safety and internal audits

Greater Boston Area

• Reporting directly to the Secretariat Chief Information Officer (SCIO), supported high priority IT initiatives across several EOHHS agencies including MassHealth, Department of Public Health and Department of Mental Health.• Oversaw response to Commissioner requests to the IT organization and ensured execution in a timely manner.• Drove internal control initiatives prioritized by the SCIO that improved security, reliability and service levels within the IT organization.• Tracked the Annual Information Technology Strategic Plan and ensured that risks and issues were mitigated in a timely manner. • Played a lead role in contingency and business continuity efforts for the Massachusetts Health Insurance Exchange project to ensure temporary coverage for all applicants.

Boston, Ma

• Reporting to the Deputy Secretariat Chief Information Officer, stabilized and revitalized the information technology project management office. Merged and re-organized disparate IT project management and business analysis units into a single organization structure. • Improved project tracking and reporting procedures by defining clear objectives and desired outcomes. Ensured integration of projects with program priorities through appropriate governance and prioritization.• Standardized project management across the enterprise through common standards. Centralized documentation procedures, status tracking, and reporting. • Supported the Secretariat Chief Information Officer in establishing an IT Governance Council that had representation from Agency Commissioners, Deputy Commissioners or their designee.• Drove delivery for high-priority initiatives like Electronic Document Management System with aggressive project scope and timelines.

Greater Boston Area

• Led the implementation of a high profile initiative to modernize billing and service reporting for $2.5B in contracted human service programs across EOHHS. Oversaw the development of complex business requirements, standardized business processes across multiple departments, solved areas of process failure, and led change management efforts.• Established a Provider Advisory Council (PAC) to support dialogue between EOHHS and providers regarding system policies, priorities, and challenges. PAC was successful in securing support from providers for the initiative.• Managed large vendor software delivery, business implementation, and system maintenance contracts. Responsible for approval of deliverables, establishment of acceptance criteria, scope and budget negotiation and vendor performance documentation and reporting. • Developed a process for documenting operational impact for business services scheduled for rollout on the Virtual Gateway. This included collection of user estimates, training, communication requirements and helpdesk processes.• Responsible for supervision, professional development, and mentoring for a team of Project Managers and Business Analysts

Greater Boston Area

• Managed client relationships from proposal creation, work effort estimation and timeline development, and delivery of final solution for customer acceptance. Worked across functional teams to deliver technology solutions, driving several process improvement initiatives and reporting program status using detailed metrics to executives and stakeholders.• Responsible for profitability and overall success of company relationship with AOL, the largest Internet Service Provider. Managed several initiatives involving teams of more than 300 people with contract exceeding $30M in value. Drove CMM process improvements. Managed staffing mix and costs to achieve required goals for margins. Demonstrated yearly productivity improvements to clients. • Managed entire cycle from per-sales to account management for a Nextel Partners (as subsidiary of Nextel Wireless) with contract value over several million. Hired candidates with telecom billing experience and transitioned program successfully from long time incumbent vendor Cap Gemini Ernst and Young to Infosys. Successfully managed the quality assurance of provider’s billing software to support a large rollout.