Divya Pathak Email & Phone Number

Teaneck, New Jersey, US

Salt Lake City, Utah, US

• Simplus - an Infosys company, is a Platinum Salesforce Partner and the industry leader in Quote-to-Cash implementations. We provide enterprise-wide digital transformation across the entire Salesforce ecosystem through.
• Solutions sold – Data Cloud, Marketing Cloud, Experience Cloud, Health Cloud,Salesforce Industries (Vlocity), Einstein AI, Open AI-ChatGPT, Service Cloud,Commerce Cloud, Sales Cloud, DocuSign, CPQ
• Top-performing sales exec with over 200% quota achievement in FY22
• Bookings over $16 MM in FY22 across enterprise-level healthcare customers in the North America region including the Blues

Bangalore, Karnataka, IN

• Led cross-industry deals as a BDE and sold Marketing Cloud, Service Cloud, Health Cloud, Einstein AI, Sales Cloud, CDP, and Vlocity deals.
• Opened a Net New account with the first contract over $1.8 MM
• Received Outstanding rating in FY22 performance evaluation (top 5%)
• Received the Best Debutant - Business Development Executive Award in Infosys across all the technology sales teams. This is an individual award for those who demonstrated sales excellence to influence wins, create.
• Drive regular cadence with CXO level execs to enable growth and improve relationship
• Manage end-to-end sales cycle including prospecting, aligning with key priorities, presenting to C-level executives and board members

Bangalore, Karnataka, IN

• Pre-sales lead and transition to Sales role.
• Responsible for delivery and sales for a leading Financial Services client.
• Led new business discussions with the client for Salesforce services offered by Infosys that included the latest available features.
• Led the requirement gathering, analysis and validation sessions with business and IT stakeholders.
• Performed fit gap analysis to map the requirements to Salesforce features and provided a customization versus configuration split.
• Conceptualized the solution design and created Functional and Technical Design documents.

Bangalore, Karnataka, IN

• Worked in the capacity of a Salesforce Consultant and built the end-to-end ‘contact center transformation’ functionality by leveraging the ‘Case management’ module of Salesforce Service Cloud.
• Conceptualized a smart logic for auto-assignment of cases to agents through workflows and disallowing cherry picking of cases by agents.
• Developed Entitlements (service levels for support) for SLA management, accommodating region specific business hours.
• Created Salesforce Knowledge Base in (11 languages) for better article recommendations to agents to improve productivity and FCR (First-Call Resolution) rate.
• Introduced Case Feed and actions functionality to boost agent productivity and improve AHT (Average handling time).
• Developed complex Reports and Dashboards with custom Report types enabling the agents to analyze and visualize data.

Master Of Business Administration - Mba, Sales & Marketing

Education record

Bachelor Of Science - Bs

Bachelor'S Degree, Science

Education record