Divya Pathak Email & Phone Number

Teaneck, New Jersey, Us

Salt Lake City, Utah, Us

Simplus - an Infosys company, is a Platinum Salesforce Partner and the industry leader in Quote-to-Cash implementations. We provide enterprise-wide digital transformation across the entire Salesforce ecosystem through advisory, implementation, change management, custom configuration, and managed services. Guided by the mantra, “success simplified,” we use leading cloud solutions to help companies achieve a strategic vision, improve performance, and increase value to stakeholders. With more than 1000 clients and a customer satisfaction rating in the top 1% of all Salesforce partners, Simplus helps companies improve, innovate, and grow.• Solutions sold – Data Cloud, Marketing Cloud, Experience Cloud, Health Cloud,Salesforce Industries (Vlocity), Einstein AI, Open AI-ChatGPT, Service Cloud,Commerce Cloud, Sales Cloud, DocuSign, CPQ• Top-performing sales exec with over 200% quota achievement in FY22• Bookings over $16 MM in FY22 across enterprise-level healthcare customers in the North America region including the Blues

Bangalore, Karnataka, In

• Led cross-industry deals as a BDE and sold Marketing Cloud, Service Cloud, Health Cloud, Einstein AI, Sales Cloud, CDP, and Vlocity deals.• Opened a Net New account with the first contract over $1.8 MM• Received Outstanding rating in FY22 performance evaluation (top 5%)• Received the Best Debutant - Business Development Executive Award in Infosys across all the technology sales teams. This is an individual award for those who demonstrated sales excellence to influence wins, create significant sales impact for key accounts and new deals, demonstrated strong collaboration with market leaders and winning solution propositions for the unit. The evaluation criteria included the following parameters: o TCV Generatedo Downstream revenue Impacto Outcome/ value sold to the cliento Best Fit Solutiono Collaboration to Influence win• Drive regular cadence with CXO level execs to enable growth and improve relationship• Manage end-to-end sales cycle including prospecting, aligning with key priorities, presenting to C-level executives and board members• Collaborated with Salesforce and other product teams as part of the company’s alliance to drive initiatives of mutual benefit and growth.• Tracking and supporting complex implementation projects for new and existing customers with minimum monthly cadence meetings including all project stakeholders• Collaborated across sales, support, specialist teams, partner alliances, operations and legal teams to drive success for our customers• Drive deal negotiation and coordinate with management for approach/approvals in order to articulate business value and win the deal at the right price premium.• Provide a business-led view on items of contract negotiations for the MSA (Master Service Agreement) e.g. clauses to add/update, competitor knowledge, relevant information about lead negotiators from client etc.

Bangalore, Karnataka, In

• Pre-sales lead and transition to Sales role.• Responsible for delivery and sales for a leading Financial Services client. • Led new business discussions with the client for Salesforce services offered by Infosys that included the latest available features.• Led the requirement gathering, analysis and validation sessions with business and IT stakeholders.• Performed fit gap analysis to map the requirements to Salesforce features and provided a customization versus configuration split.• Conceptualized the solution design and created Functional and Technical Design documents.• Upgraded the application from Salesforce Classic to Lightning Experience that entails creating Lightning Components, Visualforce pages, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards to achieve complex business functionalities. • Configured the Salesforce Service cloud console and customized the case management functionality in accordance to the business process.• Created the technical architecture design and worked along with the offshore team of developers to build custom Visualforce pages for a snapshot profile of candidates.• Customized the email functionality for cases and integration with Microsoft Outlook.• Built the UI (User Interface) in Lightning Experience, which includes the Lightning Component Framework and building Lightning component using the aura framework.

Bangalore, Karnataka, In

• Worked in the capacity of a Salesforce Consultant and built the end-to-end ‘contact center transformation’ functionality by leveraging the ‘Case management’ module of Salesforce Service Cloud.• Conceptualized a smart logic for auto-assignment of cases to agents through workflows and disallowing cherry picking of cases by agents.• Developed Entitlements (service levels for support) for SLA management, accommodating region specific business hours.• Created Salesforce Knowledge Base in (11 languages) for better article recommendations to agents to improve productivity and FCR (First-Call Resolution) rate.• Introduced Case Feed and actions functionality to boost agent productivity and improve AHT (Average handling time).• Developed complex Reports and Dashboards with custom Report types enabling the agents to analyze and visualize data.• Led the offshore Salesforce technical delivery team and coordinated with multiple vendors from geographically distributed units for a successful development, testing and deployment of this project.

Master Of Business Administration - Mba, Sales & Marketing

Education record

Bachelor Of Science - Bs

Bachelor'S Degree, Science

Education record