●   Sound development experience on Salesforce.com using the Force.com platform and a good understanding of the CRM, Sales, Services life cycles and Development life cycles.●   Hands on experience in developing Workflow rules, Apex Triggers, Visualforce pages, Batch Apex, Process Builder, Lightning Web Components, Rest Services, Lightning Design System etc on Salesforce.com. ●   Experienced on customization like creating objects,fields,page layouts,record types,workflow rules,validation rules.Implementation & integration using custom objects,triggers ,workflow/workflow rules,approval processes,flows,visualforce pages ,SOQL,SOSL,and apex classes●   Hands on the Reports and dashboards including various reports (summary reports,matrix reports,pie charts) & configure various reports for different user profiles based on the need of organization.● Hands on Service voice cloud configurations and setup in Salesforce by integrating it with Amazon connect to deliver a new contact center solution that brings together voice conversations, digital channels, and CRM data in real time. ●Experienced in PSS cloud . Hands-on experience in omniscript ,data raptors ,Integration procedures of Omni studio as well as discovery framework . ● Experienced on Net Zero cloud and it’s data structure and CRM analytics and dashboards ●   Aware of the other Salesforce frameworks like Service Cloud, Sales Cloud, Communities etc.