Divya Shivakumar Email & Phone Number

United States

Phoenix, Arizona, United States

Quality Analyst / Firmware Technician 2/17/2020 – Present Axon Enterprise Inc •Establishing and enforcing QA practices for software development and release processes.•Create and execute manual test cases/scenarios, performs tests including functional, integration, and regression performance.•Determine, design, and write test cases from requirements and user stories.•Performing functional testing of new features added during the sprint.•Analyze test results and create test reports subsequently communicating reports to developers.•Identified, documented, and reported bugs, errors, and other issues within the team.•Worked collaboratively with QA and Development groups to complete comprehensive testing on major releases. •Lead daily stand-up calls for teams.•Extensively worked on JIRA •Involved in sprint planning, backlog grooming, creating, and closing sprints.•Involved in prioritizing and estimation of issues. •Extremely organized and capable of handling multitasks ensuring all tasks are completed timely. •Performing field testing outdoor for audio quality and range testing.•Flashing/Loading FW on the micro controllers and assist the Development team in day-to-day testing.•Trouble shoot / debug the problems when loading the Firmware.•Work closely with the Software team for regression tests. •Actively worked since the beginning of the WM & CB project. •Worked on MFG line for setting up, testing, and processing WM & CB units for running END to END thru the line •Performing range testing in the field for WM & CB. This would also include to test the RF stability out in the field, the WM functionality test like Mute, Stealth, Out of Range. •Once the audio/video is uploaded to the agency, analyze the audio cut outs/ dropouts if any and report it to the team and work with them closely. •Working/helping different teams to regression tests the entire fleet 3 system•Programming AB3 Developer cameras for Developer Testing

United States

Healthcare Analyst 1/1/2017 – 9/1/2017Cognizant technologies Phoenix, AZ • Research different data sources and perform root cause analysis of healthcare insurance cases which involves member related inquiries.• Develop and maintain scorecards to monitor status of Provider Enrollment goals.• Evaluate a wide array of case types.• Was able to help members address many of the hurdles that can block their access to insurance.• Compile information and send reports to company and client management.• Research member requests / issues as presented by the vendor, clients and Account Management.• Working with different analytical tools, identify, recommend, and execute solutions based on the customer information.• Track and monitor member enrollment processing; identify issues and provide solution.• Administering new enrollment applications, terminations, and changes to member records.• Reviewing system enrollment reports and making corrections as necessary.• Identify, investigate, and report non-conformances related to Enrollment processes to management.• Provide analysis and trending of provider holds and write off reports.• Learn new processes and in turn train company associates on the new processes.• Track and review client reporting to ensure data accuracy and data to identify trends (spot checking delivery, content, etc.)

United States

• Junior Pre School-Teaching and assisting the program director to orient, train and supervise aides• Plan, prepare and implement the daily and weekly lesson plans.• Invoice preparation based on Child’s attendance.• Accepting the payments and preparing the receipts.• School tour and providing the right information to the parents.• Supervise the classrooms and other teachers to ensure they are in line with State requirements.• Supervise and Interact with Children and teaching them per the daily and weekly lesson plan • Training, preparing, and helping the children to perform at the quarterly events. • Team Management• Adhere to the program’s policies, health and safety regulations, and emergency procedures, and be ready to implement these if necessary. • Setup Parent teacher conferences• Maintain an open, friendly, professional relationship with all the clients. Provide the right information and make them feel welcome.• Consistently recognized for excellent problem solving and analytical skills by developers, project managers and supervisors.