Undertaking projects in a range of Management Consulting rolesAug 23 to Present - Large Deal Consultant at Tech Mahindra Ltd, UKAug 23 to Jan 24 - Interim Director of Data at Information Commissioner’s Office, UKAs a Digital & Data Transformation Consultant with additional specialisation in Revenue Assurance, I bring to the table-- Strong business acumen, capable of aligning digital initiatives with organizational goals and driving impactful change.-- Expertise in developing and executing digital and data-driven strategies to optimise business processes, reduce risks and drive growth-- Skilled in identifying and implementing emerging technologies, such as AI, machine learning, and data analytics, to deliver tangible results.-- Proficient in data governance, data quality management, and ensuring compliance with regulations.-- Proven ability to lead cross-functional teams and manage complex projects from inception to completion.-- Specialization in leveraging digital technologies and advanced analytics for revenue assurance.-- Maximizing revenue streams and identifying leakage points through data analysis.-- Conducting thorough revenue audits to ensure compliance and identify areas for improvement.-- Track record of delivering tangible results and driving financial success.-- Excellent communication and stakeholder management skills, fostering collaboration and buy-in at all levels.

Accountable for leading the global assurance team committed to protecting BT's Enterprise business unit's revenue and cost streams from financial risks and guaranteeing the correctness, integrity, and optimization of circa £7 billion in P&L via a comprehensive controls architecture spanning the Order to Cash life cycle. Key Achievements in the role :-- Delivered significant upside to P&L via recovery of lost revenue, with the effective execution of the assurance strategy and implementation of additional controls.-- Rebuilt the assurance operating model and organizational design to handle business transformation risk, covering 70% of the P&L against financial risks.-- Developed actionable root cause reporting for the BT Enterprise & Digital CxO & Senior management to highlight key findings, risks, and issues identified throughout the Order to Cash processes causing revenue leakages and/or overbilling.-- Collaborated with Order to Cash process owners to develop a company-wide Controls Workstream to recommend and implement process improvements with proactive controls, and successfully maintained regulatory compliance by delivering 100% on all external audit firm recommendations.

Leadership of Group Assurance's Data unit, a worldwide shared services team focused on the design, development, delivery, and ongoing operations of over 3000 financial controls to protect BT Group's revenue of £25 billionKey Achievements in this role -- Managed a high-performing multi-site team of 80 contractors and 11 permanent staff based out of UK, Malaysia and India, with a yearly budget of £2.3m-- Defined and secured a multi-million dollar investment to migrate critical data sets, BI products, and technology tools hosted on legacy Oracle EXADATA to Google Cloud Platform (GCP).-- Championed data democratization through Data Mart architecture, producing Customer 360 Insights that enabled assurance specialists to self-serve and execute focused customer and product risk assessments, resulting in recurring annual cost savings of £5+ million.-- Created a strategic alliance with a major IT Consultancy firm to convert over 10,000 traditional SQL script-based controls to Hitachi Pentaho, rationalizing them to 3000 high-quality controls while reducing control execution time by 75% per control.-- Supported the recovery of lost revenue to BT, delivering significant upside to the company's P&L identified through billing integrity controls.-- Significantly improved the defect rate, development cycle time, and system uptime by implementing and sustaining the DevOps capability using data-driven actionable insights and measurable KPIs.-- Introduced Insight as a Service to BT's business units and championed the use of AI and ML use cases to drive business optimisation.--Recognised as an Analytics & Insight authority in BT and a member of Data Analytics leadership forums within BT and the industry (TMForum, RAG, Hitachi NEXT)-- BQF awarded the team Lean Silver accreditation for demonstrating greater operational effectiveness.

Managed the shared services team within the Group Control Operations unit, responsible for providing data analytics solutions and business intelligence reporting to Risk & Assurance stakeholdersKey Achievements and Responsibilities in this role : -- Developed an industry-first risk-based coverage digital application using TMForum guidelines, providing empirical insights to BT's business units on their financial risks-- Implemented Control development factory model using AGILE practices and significantly improved Go to Market timescales-- Championed the use of Oracle Business Intelligence for automated business reporting, and led the transformation of migrating 1000+ reports to digital reporting apps within one year, delivering c2m in yearly cost savings.-- Enhanced knowledge-sharing within assurance teams through the development of product knowledge database that contained systematic data flows of more than 100 systems-- Collaborated with Product teams in developing accurate product journey process maps by providing them with critical process failures identified by the assurance controls-- Led the team to deliver c£0.5m + in cost efficiencies through process rationalisation and waste reduction-- Engineered the tactical data acquisition strategy, securing buy-in from IT senior stakeholders to enable in-year value realisation through faster control implementation-- Managed a high-performing team of c35 contractors-- The team was awarded Lean Bronze certification and became the first third-party team in BT to beadjudged with this accreditation.

Responsible for data consultancy and implementation specialising in Revenue and Margin Assurance for a Global Telco client with a P&L of £11bnKey Achievements and Responsibilities in this role :-- Delivered transformation with margin improvement of circa £30M by identifying andfixing the gaps in the billing process-- Designed and Implemented second-line defence controls on telco products assuring a total revenue size of £5bn, increasing risk coverage from 10% to 45% -- Conceptualised and implemented the Contract Assurance reconciliation framework that enabled theassurance over unstructured data sets like manual bills-- Produced Order to Cash process diagrams for various telco products, providing critical knowledge to stakeholders on critical to quality processes-- Facilitated root cause analysis workshops with senior stakeholders in Finance, Technology andProduct Line-- Created strong relationships with key decision-makers as a trusted consultant of the telecom product portfolio-- Utilised Project Management and Agile to deliver projects right first time and with high quality-- Managed a team of 50 analysts-- Maintained Outstanding Customer Satisfaction Feedback throughout the role's tenure

Part of the wider Digital Solution Architecture team and deployed on-site as a single point of contact for the client. Responsible for analyzing clients' requirements, designing solutions, and creating technical specifications to address business needs. Collaborated with senior stakeholders, evaluated technologies, and ensured the proposed solution's feasibility, scalability, and efficiency while considering factors like budget, timeline, and user experience.Key Achievements & Responsibilities in this role :-- Designed the data flow specifications for a telecom product's Order to Bill Journey, with an estimated consumer size of 30 million new subscribers. -- Contributed to product launch workshops with customer's top management and recommended key validations for quality service design -- Designed strategic assurance framework for service design practices to support future projects-- Evaluated Operational risks and readiness for the pipeline projects to safeguard against revenue leakage and data integrity-- Worked along side process owners to identify and implement fixes for the issues resulting in customer service failure-- Guided and influenced incumbent third-party partners on recommended upgrades and enhancements to integrated solutions-- Managed project planning, resource allocation, scope, schedule, status and documentation-- Supervised deployments and provided troubleshooting and user support

Part of the software application development team, having worked with several clients on their web and mobile development requirements.Key Responsibilities in this role-- Web technology lead for a major UK-based sports streaming service.-- Utilised technologies such as ASP.NET, HTML5, JavaScript, Cold Fusion 5.0, Oracle and SQL Server 2012 to develop new web and mobile applications.-- Part of the global pre-sales team, having worked on several RFPs.