Divya Srinivas Email & Phone Number

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

• Provide exceptional customer experience through quality interactions that meet customer's complete financial transaction needs at the first point of contact.
• Take personal responsibility for adopting positive relationship-based service and working collaboratively with colleagues to help the branch succeed in meeting and exceeding objectives.
• Educate and empower customers to use ANZ's digital solutions.
• Build positive relationships with ANZ customers by ensuring their banking experience with us is easy, efficient, and accurate.

Chennai, Tamil Nadu, India

• Communicating with customer via phone, email, and virtual portals and solve their issues.
• Adhering to processes, complete documentation and update account managers and clients.
• Draft and implement action plan to improve customer experience.
• Solve customer issues in a timely manner to ensure agreed SLA targets are met.
• Create and maintain best practice work procedures document for the management and new recruits’ reference