I’m an experienced Service Delivery Manager, specialising in service delivery, project management, cloud architecture, continuous improvement, people leadership, and risk management.I have a proven track record of leading managed service and support teams in various sectors including government, telecoms, energy and IT services. I love helping organisations achieve their strategic goals through the integration of people, processes and technology.I work best as the mentor and motivator of a small team, because most great things are achieved through collaboration. I encourage my technical team to learn and grow and love what they do.I am self-motivated, remain calm under pressure and have a talent for problem solving in fast moving environments. I am comfortable collaborating and communicating with stakeholders at all levels, and aspire to be their trusted advisor.Skills SummaryMentoring and Leadership• Proven expertise in leading teams, integrating a range of skill sets to foster collaboration.• Encourages team to plan and build their skills, to be all they can be and to enjoy what they do.• Emphasises focus on the why, not just the what and the how, so that the team think and operate strategically.Project Management• Leadership and management of IT service provisioning and application support. • Proven track record as project manager for diverse change implementations.• Delivers projects within scope, budget and on schedule.• Leadership across IT service implementations.Stakeholder Management• Competent at delivering ITIL based services within service level agreements.• Strong mediation skills to deliver positive dialogue and solutions.• Good communicator able to build deep and lasting relationships with people at all levels. • Proposals and presales work, contract preparation and administration.Technical Competence• Significant knowledge of broad IT disciplines and technologies, especially cloud architectures.• Experienced leader of support, engineering and product development teams.• Expert ticket management system administrator.