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Divya Srinivasan Email & Phone Number
Assistant Manager- Quality
at
TBO.COM
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Assistant Manager- Quality
Location
New Delhi, Delhi, India
Company size
Who is Divya Srinivasan? Overview
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Quick answer
Divya Srinivasan is listed as Assistant Manager- Quality at TBO.COM, a with 2694 employees, based in New Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Divya Srinivasan.
Divya Srinivasan previously worked as Senior Quality Analyst at Baazi Games and Quality Analyst (Onsite Google India) at Hcltech. Divya Srinivasan holds Bachelor Of Arts - Ba, English Language And Literature, General from Delhi University.
Company email context
Email format at TBO.COM
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TBO.COM
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Profile bio
About Divya Srinivasan
As a skilled Quality Analyst, I have a proven track record of ensuring that products and services meet or exceed quality standards. With experience in creating and implementing test plans, executing tests, analyzing test results, and reporting findings to management, I am able to identify and resolve quality-related issues in a timely and effective manner. My strong analytical and problem-solving skills, as well as my ability to collaborate with cross-functional teams, have allowed me to consistently deliver high-quality results.
Current workplace
Divya Srinivasan's current company
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Tbo.Com
5 roles
Divya Srinivasan work experience
A career timeline built from the work history available for this profile.
Senior Quality Analyst
CurrentResponsible for conducting comprehensive qualityevaluations of chat interactions, phone calls, and emailcorrespondence. Facilitated daily huddles and JointOperating System (JOS) sessions, ensuring alignment withteam objectives. Lead biweekly calibration sessions tomaintain consistency and accuracy in evaluations across theteam. Compiled and disseminated weekly reports, providinginsights into performance trends and areas for improvement.Collaborated with stakeholders to implement qualityenhancement initiatives. Upheld stringent standards ofexcellence in customer interactions, fostering a culture ofcontinuous improvement and excellence
Apr 2024 - Present
Quality Analyst (Onsite Google India)
- Determines Operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solution- Managing a team assigning task to the same & Evaluating their workResearch and analysis of partner concerns via email by identifying the possible issues and addressing within SLAs- Sync up with different teams internationally.- Understanding Client's requirement, setting right expectation, planning strategy around the same & proposing right approach to achieve the desired goal.- Provide ideas to improve the Process and enhance the tool which includes, reducing case resolution time, and improving internal workflows.- Ensure that the Guidelines are set up and run as per the client's requirements meeting all the KPl's.- Maintain data and creating weekly and monthly reports to analyze the performance of the team and identifying the areas of improvement- Generate and maintains all process related MISData, Adhocs reports, Team reporting.
Mar 2023 - Nov 2023
Quality Analyst
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.Collected and analyzed data and initiated improvements to increase security and performance.Administered internal quality audits and assessed results to inform corrective action measures.Participated in departmental meetings to establish short- and long-term strategy.Defined and implemented quality initiatives to reduce risk.
Feb 2022 - Mar 2023
Associate
- Blended Process - Resolving customer's issues via call/chat.- Providing assistance to newly hired associates so they can work smoothly
Jun 2021 - Feb 2022
Team & coworkers
Colleagues at TBO.COM
Other employees you can reach at tbo.com. View company contacts for 2694 employees →
MS
Michael Smith
Colleague at Tbo.ComTampa, Florida, United States
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VF
Valeri Foster
Colleague at Tbo.ComZephyrhills, Florida, United States
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GJ
Geri Jenkins
Colleague at Tbo.ComTampa, Florida, United States
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RC
Robert Coon
Colleague at Tbo.ComTampa, Florida, United States
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BW
Brian Wall
Colleague at Tbo.ComTampa, Florida, United States
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JA
John Aho
Colleague at Tbo.ComBartow, Florida, United States
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BD
Bruce Drawdy
Colleague at Tbo.ComSpring Hill, Florida, United States
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MT
Marie T Nery
Colleague at Tbo.ComTampa, Florida, United States
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NC
Norma C. Gonzalez
Colleague at Tbo.ComGreater Tampa Bay Area, United States
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RM
Roger Mooney
Colleague at Tbo.ComPalmetto, Florida, United States
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Michael Smith
Colleague at Tbo.ComTampa, Florida, United States
View →
VF
Valeri Foster
Colleague at Tbo.ComZephyrhills, Florida, United States
View →
GJ
Geri Jenkins
Colleague at Tbo.ComTampa, Florida, United States
View →
RC
Robert Coon
Colleague at Tbo.ComTampa, Florida, United States
View →
BW
Brian Wall
Colleague at Tbo.ComTampa, Florida, United States
View →
JA
John Aho
Colleague at Tbo.ComBartow, Florida, United States
View →
BD
Bruce Drawdy
Colleague at Tbo.ComSpring Hill, Florida, United States
View →
MT
Marie T Nery
Colleague at Tbo.ComTampa, Florida, United States
View →
NC
Norma C. Gonzalez
Colleague at Tbo.ComGreater Tampa Bay Area, United States
View →
RM
Roger Mooney
Colleague at Tbo.ComPalmetto, Florida, United States
View →
2 education records
Divya Srinivasan education
Bachelor Of Arts - Ba, English Language And Literature, General
Education record
The Cambridge International School
FAQ
Frequently asked questions about Divya Srinivasan
Quick answers generated from the profile data available on this page.
What company does Divya Srinivasan work for?
Divya Srinivasan works for TBO.COM.
What is Divya Srinivasan's role at TBO.COM?
Divya Srinivasan is listed as Assistant Manager- Quality at TBO.COM.
Where is Divya Srinivasan based?
Divya Srinivasan is based in New Delhi, Delhi, India while working with TBO.COM.
What companies has Divya Srinivasan worked for?
Divya Srinivasan has worked for Tbo.Com, Baazi Games, Hcltech, and Globiva.
Who are Divya Srinivasan's colleagues at TBO.COM?
Divya Srinivasan's colleagues at TBO.COM include Michael Smith, Valeri Foster, Geri Jenkins, Robert Coon, and Brian Wall.
How can I contact Divya Srinivasan?
You can use AeroLeads to view verified contact signals for Divya Srinivasan at TBO.COM, including work email, phone, and LinkedIn data when available.
What schools did Divya Srinivasan attend?
Divya Srinivasan holds Bachelor Of Arts - Ba, English Language And Literature, General from Delhi University.
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