Divya Thyneswaran Email & Phone Number

Toronto, Ontario, Canada

Bellevue, Washington, United States

Learning & Development Operations PM - Played a key role to refresh, document, communicate and re-implement team operational process within the learning & development team. Refined and improved efficiencies for providing training and improved process for developing training within the L&D team.

Bangalore

L&D Consulting▪ Closely work with team managers to understand the desired business outcome and translate them into possible learning solutions▪ Conduct needs identification, needs analysis, audience analysis and end user surveys to understand department learning requirements▪ Plan, design, develop/procure, deliver and evaluate learning solutions▪ Skill Management Content Development & Delivery ▪ Instructional design and Program Management for web-based training and user guides ▪ Conduct requirement gathering interviews with stakeholders, asses scope and timeline▪ Identify and evaluate potential risk/obstacles of the project ▪ Analyze and apply trends and best practices in learning technology▪ Develop innovative solution strategies like Web Based Learning, M-learning, gamification, interactive user guides, MOOCs, ILT and blended training to create desired learning experience▪ Consult with SMEs to create story boards, audio/video scripts for learning content▪ Create engaging knowledge checks and assessments based on learning and performance objectivesProject Management▪ Creating long and short-term plans, adhering to deadlines and resource allocation ▪ Maintain project documentation, course folders, document processes and template development ▪ Support and manage program metrics – analyze, compile and report survey feedbacks, communication and engagement efforts▪ Ensure rollouts are well communicated and supported L&D Operations▪ Maintaining course catalogue, class information and content repository on the LMS▪ Maintaining and communicating training calendar▪ Overseeing logistics and communication with regards to training and event request▪ Training evaluation▪ Managing escalation & issues▪ Maintaining & presenting dashboards on L&D metrics to the management at regular intervals

Bangalore

Responsible for Reconciliation of portfolio statements between the investment manager and custodianDaily deliveries of the reconciled statement to the clients Track all client deliverables and ensure the timely delivery of all client reportsCoordinate with team members to deliver client reports on time and maintained MIS for next level overview

Master Of Business Administration (M.B.A.), Human Resources Development

Bachelor Of Commerce (B.Com.), Finance

Education record