Divya Avula Email & Phone Number

Manchester, England, United Kingdom

My role as an engagement worker for the Changing Futures project involves working with people facing multiple complex needs, including mental and/or physical health issues, substance misuse and addiction, homelessness and contact with the criminal justice system, to provide support and add value to their lives as and where we can. This role involves working closely with multiple agencies such as social housing associations, drug workers, mental health workers, care coordinators, GP surgeries, and Greater Manchester Police, in order to deliver the most person-centred, trauma-informed support to each person.

Manchester, England, United Kingdom

My role as a call handler for the Prisoner's Families' Helpline involves listening to callers, whether they are family members of people in prison or prisoners themselves, and advising or reassuring them. If we are unable to advise or feel they would benefit from speaking to a specific organisation then we can signpost them to relevant services. Most of the calls we get are emotional support calls, safeguarding, questions surrounding finances or prisoner property, or locating a loved one in prison.This role has greatly enhanced my knowledge and understanding surrounding the criminal justice system, and has further improved my ability to listen and empathise.

Chester, England, United Kingdom

My role at the surgery involves answering the telephone, booking patients in for appointments or signposting them to an external service depending on the information they present with, dealing with patient queries from the patients themselves or from clinicians, and processing prescription medication requests. At times we are required to liaise with hospital doctors, the pathology lab, A&E secretaries etc in order to find out information regarding our patients, so we can deliver the best possible care to them.As we are sometimes the first port of call for patients in emergency situations, it is important for us to listen carefully to the information presented to us by each patient on an individual, case-by-case basis. As a result, this role has greatly developed my communication skills. Along with this, dealing with upset patients has taught me how to stay calm in high pressure situations and maintain a professional attitude at all times. I have learned that sometimes in these instances, empathy can be the key to resolving conflict and a compassionate but firm approach can be most effective for de-escalating stressful situations.

Chester, England, United Kingdom

I worked at the COVID-19 vaccination centre in Chester in early February, and my role involved signing patients in for their vaccinations. I thoroughly enjoyed working with this team of people, and I enjoyed seeing familiar faces of patients and being able to stop and chat to them.

Chester, England, United Kingdom

Chester, England, United Kingdom

Bachelor'S Degree, Neuroscience, 2:1

Activities and Societies: Freshers representative for National Hindu Students' ForumI chose to study Neuroscience because the brain.

Horizon Year Abroad, Culture Studies

As a recipient of the JASSO scholarship, my Horizon year abroad at Osaka University was filled with studying and immersing myself.

Education record

Activities and Societies: Netball, Tennis, MedSoc

Education record